Job description
Role Overview
Senior Sales Engineer at alfanar Electric, a manufacturer of low, medium and high voltage electrical construction products. The role is based within the CityProject Sales group.
Company Overview
alfanar is headquartered in Riyadh, Saudi Arabia and operates construction and manufacturing businesses, design and development centers, and facilities across the Middle East and other countries. The company operates three main divisions: alfanar electric, alfanar Construction, and alfanar Building Systems.
alfanar electric is the industrial arm, manufacturing a variety of low, medium and high voltage electrical construction products. It operates industries in Riyadh and Jubail (Saudi Arabia), Dubai (UAE), and London (UK), with a development and engineering center in Chennai, India. The center of alfanar's industrial activities is the alfanar Industrial Complex in the Third Industrial Zone on Al-Kharj Road, Riyadh, spanning 700,000 square meters and housing comprehensive infrastructure including a data and communication center and commercial zone.
Role Purpose
To sell service contracts by leveraging technical expertise, building strong client relationships, and providing tailored solutions that meet customer needs. The role ensures revenue growth, customer satisfaction, and alignment with sales objectives.
Key Responsibilities
Sales
- Promote and sell service contracts to new and existing customers.
- Identify potential clients and develop strategies to generate leads and close sales.
- Conduct customer visits and presentations to explain the value of service contracts.
Technical Support
- Understand and articulate the technical aspects of products and services to address client needs.
- Collaborate with technical teams to design service solutions that align with customer requirements.
- Provide technical support during the pre-sales and post-sales process.
Customer Relationship Management
- Build and maintain strong relationships with customers to ensure long-term business partnerships.
- Regularly follow up with clients to assess satisfaction and identify opportunities for contract renewals or upgrades.
- Act as the primary point of contact for customer inquiries related to service contracts.
Contract Management
- Prepare and present service contract proposals, ensuring alignment with customer needs and company standards.
- Negotiate terms and conditions with clients to secure favorable agreements.
- Monitor the performance and delivery of contracted services to ensure compliance and customer satisfaction.
Market Analysis
- Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
- Provide insights and recommendations to improve service offerings and sales strategies.
Reporting and Documentation
- Maintain accurate records of sales activities, contracts, and customer interactions in the CRM system.
- Prepare regular sales reports and forecasts for management review.
Delivery and Operations
- Perform planned activities to meet operational and development targets according to delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time parameters.
- Provide periodic reports detailing the deviation and execution of planned tasks.
Problem-Solving and Quality
- Solve related problems and escalate complex operational issues.
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Compliance and Continuous Improvement
- Comply with related policies, procedures and work instructions.
- Coordinate well-defined written systems, policies, procedures and seek automation opportunities.
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.
Professional Development
- Obtain updated soft and technical skills related to the job.
Qualifications & Experience
- Bachelor degree in Electrical Engineering.
- 5 to 10 years of experience.
Skills & Competencies
- Sales Forecasting.
- Sales Promotions.
- Sales Trend Analysis.
- Sales Presentations.
- Sales Tools.