Sr. Manager - Ops Excellence

Role Overview

Senior Manager – Operational Excellence at Majid Al Futtaim, MAF Retail, Head Office UAE.

Role Purpose

Lead the design and implementation of standardized, scalable operating models across Carrefour's ecommerce and omnichannel operations, focusing on improving process efficiency, standardization, operational control, execution discipline, and future-readiness across the business.

Key Responsibilities

Operational Excellence & Process Design

• Lead end-to-end operational excellence initiatives across ecommerce fulfilment, store-linked operations, dark store and DC interfaces, and omnichannel execution.
• Define, redesign, and standardize core operating processes to improve efficiency, consistency, governance, and execution quality.
• Own the design and rollout of standard operating procedures (SOPs) and operating frameworks by format and function, as explicitly identified in the approved proposal.
• Lead process diagnostics, root-cause analysis, process mapping, and redesign initiatives across critical operational pain points.

Demand & Stock Management

• Drive improvement in demand forecasting processes for stores and DC operations, in line with the approved Operational Excellence workstream.
• Lead stock correction process redesign, including automation opportunities such as Retail Insight autocorrection automation, as referenced in the proposal.

Governance & Implementation

• Establish prioritization roadmaps for process improvements and ensure sequencing follows the approved principle: eliminate first, then automate, then optimize.
• Build governance mechanisms to monitor operational compliance, SOP adherence, and implementation progress.

Stakeholder Leadership

• Lead cross-functional change initiatives in complex, multi-stakeholder environments.
• Influence senior stakeholders and lead teams through transformation initiatives.

Qualifications & Experience

• Bachelor's degree in Engineering, Business, Supply Chain, Operations, or related field.
• 8–12+ years of experience in operational excellence, process improvement, continuous improvement, transformation, or retail and ecommerce operations.
• Strong background in SOP design, process optimization, lean and problem-solving techniques, and operational transformation.
• Experience in grocery retail, omnichannel operations, ecommerce fulfilment, or supply chain environments preferred.

Skills & Competencies

• Strong analytical and structured problem-solving skills.
• Project Management Office (PMO) capability.
• Proven ability to lead cross-functional teams.
• Capability to influence senior stakeholders.

Additional Information

• Join a regional market leader with 27 years of reputation building across the region.
• Work in a friendly environment where colleagues share positive values and excitement about the company's future.
• Work alongside over 45,000 diverse and talented colleagues, all guided by the company's Leadership Model.