Sr Enterprise Architect

Role Overview

Senior Enterprise Architect at Majid Al Futtaim, Global Solutions UAE. This global role leads enterprise architecture strategy, governance, and customer experience domain architecture across the organization.

Company Overview

Majid Al Futtaim is a regional market leader with over 27 years of proven track record, focused on operational excellence and creating memorable experiences. The organization employs over 45,000 diverse and talented colleagues guided by a shared Leadership Model.

Role Purpose

Lead and manage enterprise architecture practice and customer experience domain architecture while driving strategic transformation programs, establishing governance frameworks, and aligning business strategy with technology across the organization.

Key Responsibilities

Enterprise Architecture Governance & Practice

• Establish enterprise architecture governance, standards, principles, roadmaps, reporting, and communication across the organization.
• Support demand and change advisory boards.
• Oversee architecture alignment throughout the software development lifecycle.
• Provide guidance to project and application architects.

Customer Experience Architecture

• Define and maintain architecture across customer channels, CRM, loyalty, DAM, CMS, eCommerce, and related platforms.
• Lead customer experience architecture initiatives and capabilities.

Technology Strategy & Platform Selection

• Assess existing and emerging technologies.
• Evaluate business cases, costs, risks, and contracts.
• Recommend fit-for-purpose platforms and solutions.
• Showcase broader enterprise architecture capabilities across different domains.

Business & Technology Alignment

• Translate business drivers, capabilities, operating models, and future-state requirements into scalable enterprise and solution architectures.
• Develop value propositions and cost-benefit analyses.
• Establish investment priorities and implementation plans.

Application Portfolio & Rationalization

• Assess the application landscape.
• Identify redundancies and technology aging.
• Drive consolidation and manage rationalization roadmaps.

Enterprise Transformation & Innovation

• Lead major transformation programs such as CRM migrations.
• Evaluate market and technology trends.
• Identify opportunities for digital innovation and business growth.
• Manage organizational, financial, risk, and stakeholder considerations throughout transformation initiatives.

Qualifications & Experience

• 10+ years across business, information, solution, or technical architecture.
• 8+ years managing large enterprise architecture transformation programs.
• Bachelor's degree or master's degree in a relevant field, or equivalent experience.
• TOGAF, FEAF, DOD, or Zachman certification preferred.

Skills & Competencies

• Deep expertise in customer experience, business systems, data and integration, application, technology, and information architecture.
• Strong capabilities in business process analysis and design.
• Knowledge of delivery, information management, software development lifecycle, IT service management, Agile and Lean methodologies.
• Proficiency in infrastructure, enterprise architecture, and ITIL frameworks.
• Exceptional interpersonal, facilitation, negotiation, and presentation skills.
• Strong stakeholder management and team leadership abilities.
• Strong business acumen and structured problem-solving.
• Skills in planning, organization, and business engineering.
• Understanding of holistic enterprise architecture and modeling approaches.
• Strong consulting experience.
• Enterprise architecture strategy and technology strategy development experience.

Additional Information

• Work in a friendly environment where colleagues share positive vibes and enthusiasm about the organization's future.
• Collaborate with over 45,000 diverse and talented colleagues across the organization.