Specialized Facilitator-Training

Role Overview

Specialized Facilitator-Training at Transguard Group, Total Facilities Management team, Dubai.

Role Purpose

Train cleaning personnel on the correct use of cleaning tools, chemicals, machinery, and training materials to ensure proper cleaning techniques are followed. Enhance cleaning standards across assigned contracts by delivering periodic training through lectures, briefings, Toolbox Talks (TBTs), classroom sessions, demonstrations, and on-the-job coaching. Observe performance, assess competency, and provide corrective guidance to ensure the correct use of tools, equipment, and materials. Document and update all training activities and assessments in required records and the company portal in accordance with company policies.

Key Responsibilities

Training Delivery & Development

• Develop and manage weekly, bi-weekly, and monthly training calendars for cleaning staff.
• Schedule training sessions by coordinating candidates, training topics, dates, times, and locations with supervisors.
• Deliver training using appropriate methods based on the subject matter.
• Conduct lectures, briefings, Toolbox Talks (TBTs), classroom sessions, demonstrations, and on-the-job coaching.
• Provide on-the-job coaching and corrective guidance to address gaps and reinforce best practices.
• Continuously improve training methods based on performance results and client feedback.

Assessment & Performance Monitoring

• Assess trainees through written tests, demonstrations, and workplace performance observations.
• Monitor team performance through regular site inspections and post-training evaluations.
• Conduct routine inspections of common areas, washrooms, janitor rooms, assets, amenities, office spaces, and back of-house areas to ensure quality standards are maintained.
• Observe performance and assess competency in the correct use of tools, equipment, and materials.

Documentation & Reporting

• Prepare post-training documentation and maintain records in Excel and the TG Portal.
• Accurately document and update all training activities and assessments in required records and the company portal in accordance with company policies.
• Analyze client feedback and inspection findings, prepare reports on recurring issues, and drive continuous improvement through targeted training and corrective actions.

Stakeholder & Client Management

• Build strong relationships with clients and operational teams.
• Attend client meetings to understand expectations and service requirements.
• Communicate training plans and quality improvements to stakeholders.
• Address client findings promptly and ensure services meet client expectations.
• Address and resolve client observations and reported issues within agreed timelines.
• Communicate compliance issues and improvement areas to supervisors for timely action.

Process Improvement

• Analyze recurring issues and recommend process improvements to enhance service quality and efficiency.
• Ensure proper use of resources, equipment, and cleaning practices to support contract retention and profitability.
• Improve service quality through effective training, reducing complaints, rework, and operational costs.

Qualifications & Experience

• Minimum 2 years of cleaning supervisory experience in a high-end facility.
• Strong knowledge of cleaning methods, chemicals, tools, and machinery.
• EPT Level 3 or above.

Skills & Competencies

• Ability to deliver training and conduct presentations effectively.
• Good English communication skills.