Specialist Solution Engineer

Role Overview

Specialist Solution Engineer – Commerce Cloud at Salesforce, based in Dubai, United Arab Emirates.

Company Overview

Salesforce is the #1 AI CRM platform where humans and AI agents drive customer success together. The company is leading workforce transformation in the agentic era, with a commitment to innovation, trust, and core values that prioritize bettering business and the world through AI.

Role Purpose

As the sole dedicated Commerce Cloud Specialist Solution Engineer for the Middle East, you will drive pre-sales engagements and enable Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region. You will partner closely with Account Executives and Account SEs to influence pipeline and revenue through deep product expertise and compelling business value storytelling.

Key Responsibilities

Pre-Sales & Product Expertise

• Own all Commerce Cloud pre-sales engagements in the Middle East as the authoritative product expert.
• Demonstrate mastery across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management.

Solution Design & Discovery

• Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals.
• Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context.

Deal Strategy & Support

• Collaborate with Account SEs and Account Executives to craft winning deal strategies and address competitive threats, especially SAP and existing CRM/Commerce landscapes.
• Support large, complex proposals with sizing, architecture guidance, and ROI storytelling.

Customer Engagement & Positioning

• Partner with the Agentforce narrative to position Commerce Agents and AI-powered commerce capabilities as strategic differentiators.
• Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises.
• Engage regional customer events, EBCs, and field marketing initiatives, including Agentforce World Tour and Executive Briefings.

Enablement & Knowledge Building

• Build internal knowledge and enablement assets to support the broader SE team on Commerce topics.

Qualifications & Experience

• Bachelor's Degree in Computer Science or related field.
• 5+ years of pre-sales or solution engineering experience with strong focus on e-commerce or digital commerce platforms.
• Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B) or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus).
• Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment.
• Experience in the Middle East or willingness to be based in Dubai.

Skills & Competencies

• Ability to deliver executive-level business value conversations as well as hands-on technical demos.
• Strong Arabic and English communication skills; ability to navigate both technical and C-suite conversations in the region.
• Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns (preferred).
• Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud; comfort operating in multi-cloud deals (preferred).
• Experience positioning Order Management Systems (OMS) in complex retail or distribution environments (preferred).

Additional Information

• Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect) are preferred.
• Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region is preferred.
• Competitive compensation with UAE tax advantages.
• Target start: October 2026.
• This is a highly visible, customer-facing pre-sales role offering high ownership, high visibility, and high impact working alongside a world-class specialist SE team covering Marketing Cloud, Revenue Cloud, Field Service, and Slack.