Spa Therapist
IHG Hotels & Resorts
Job description
Role Overview
Spa Therapist at IHG Hotels & Resorts, Crowne Plaza Resort Salalah, located in Salalah.
Company Overview
Crowne Plaza Resort Salalah is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach. The resort's location is suitable for business, meetings, and leisure travel. Crowne Plaza is one of the largest and best loved premium hotel brands in the world, with more than 400 hotels in diverse locations globally. IHG Hotels & Resorts is one of the world's leading hotel groups, delivering True Hospitality for Good. The branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests.
Role Purpose
Deliver exceptional spa treatments and personalized guest experiences in a tranquil spa environment. Support overall spa operations while promoting services and products to maximize guest satisfaction and retail sales.
Key Responsibilities
Guest Services
- Provide a range of spa treatments including massages, facials, and body therapies to a high standard.
- Conduct consultations with guests to determine appropriate treatments based on their needs and preferences.
- Promote spa services and products to guests, maximizing retail sales.
- Maintain detailed guest records and follow up on feedback.
Operations & Environment
- Ensure all treatment rooms and equipment are clean, well-maintained, and compliant with health and safety standards.
- Support the overall operations of the spa, contributing to a serene and professional environment.
Qualifications & Experience
- Minimum of 2 years' experience as a Spa Therapist in a luxury spa or hotel environment.
- Recognized qualifications in massage therapy and beauty treatments.
Skills & Competencies
- Fluent in Arabic.
- Strong communication and interpersonal skills with a guest-centric approach.
- Ability to maintain professionalism and confidentiality at all times.
- Passion for wellness, self-care, and delivering exceptional guest experiences.