Job description
Role Overview
Spa Therapist at Marriott International. The role provides massage services, body treatments, and spa services to guests at Le Méridien properties.
Company Overview
Le Méridien is a Marriott International brand inspired by the era of glamorous travel. The brand celebrates each culture through a distinctly European spirit of savouring the good life. Le Méridien provides authentic, chic and memorable service along with experiences that inspire guests to savour the destination. Le Méridien seeks curious and creative people who appreciate connecting with guests and creating memorable experiences.
Role Purpose
Deliver exceptional spa and wellness services to guests by providing massage, body treatments, and hydrotherapy services. Assess guest needs, maintain a clean and safe treatment environment, and promote spa and retail offerings while ensuring guest comfort, safety, and satisfaction throughout each service.
Key Responsibilities
Service Delivery
- Provide massage services to guests using props and/or products.
- Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
- Assess guest needs and inquire about contraindications including allergies, high blood pressure, and pregnancy before beginning service.
- Frequently check with guest to promote comfort, safety and security throughout service.
- Escort guests to and from treatment rooms.
Technique & Professional Development
- Keep up to date with current techniques and modalities related to their field of work.
- Maintain current skills and licensure in service area as per regional requirements.
Environment & Equipment Management
- Arrange workstation, treatment room, and/or drapes.
- Clean, maintain, and sterilize tools.
- Maintain cleanliness of workstation and/or treatment room throughout shift.
- Dispose of trash and dirty linens.
- Secure supplies and equipment at the end of each shift.
Sales & Guest Experience
- Promote and sell spa/salon services including retail offerings related to the Spa.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Thank guests with genuine appreciation.
Scheduling & Safety
- Monitor and stick to time schedule throughout the day.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
Workplace Conduct & Compliance
- Follow all company policies and procedures.
- Make sure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
Physical Demands
- Stand, sit, or walk for an extended period of time.
- Grasp, turn, and manipulate objects of varying size and weight.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
Education
- Technical, Trade, or Vocational School Degree (preferred).
Experience
- At least 1 year of related work experience (preferred).
Licenses & Certifications
- State or Regional Massage License (required).
Additional Information
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.