Spa Therapist

Role Overview

Spa Therapist at IHG Hotels and Resorts. Location not specified in source.

Role Purpose

Deliver exceptional spa experiences through personalized, high-quality treatments while maintaining the highest standards of hygiene, professionalism, and guest satisfaction in accordance with hotel and brand protocols.

Key Responsibilities

Guest Experience & Service

• Welcome all spa guests with warmth and professionalism, creating a calming and hospitable environment.
• Tailor each treatment to the guest's individual needs, preferences, and health considerations.
• Ensure complete guest satisfaction by anticipating needs and responding promptly to guest concerns or requests.
• Build rapport with guests, encouraging repeat visits and promoting spa offerings in a discreet and elegant manner.
• Offer advice and recommendations on post-treatment care, spa products, and wellness services.

Treatment Delivery

• Perform a wide variety of high-quality treatments including massages, facials, body therapies, scrubs, wraps, and holistic wellness rituals in accordance with hotel and brand protocols.

Facilities & Operations

• Maintain impeccable hygiene and cleanliness standards in treatment rooms and spa areas at all times.
• Prepare and replenish treatment rooms with the necessary supplies, linens, and amenities prior to and after each session.
• Support the spa team in daily operations, including reception assistance, inventory control, and retail sales as needed.

Records & Communication

• Maintain accurate client records and contribute to personalized guest service through effective communication with colleagues.

Professional Development

• Participate in regular training sessions and team briefings to enhance skills and maintain service excellence.