Spa Therapist - Arabic Speaker

Role Overview

Spa Therapist - Arabic Speaker at Hilton. This role is based at a Hilton hotel property and serves guests seeking professional spa and wellness services.

Role Purpose

Provide professional spa treatments and services to guests, including massages, body treatments, and facial treatments, while maintaining the highest standards of safety, cleanliness, and guest satisfaction in accordance with Hilton brand standards.

Key Responsibilities

Guest Services & Treatment Delivery

• Provide professional massages and body treatments to guests.
• Deliver facial treatments and home care advice to guests.
• Conduct tours of spa facilities for guests.
• Greet and welcome all incoming and outgoing guests and staff in accordance with brand standards.
• Provide courteous and efficient guest service from point of arrival through check out.
• Orient guests through the fitness facility and provide personal guest service.

Appointment & Billing Management

• Book, change, and cancel appointments.
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
• Accurately process all billing and posting for spa and retail services.
• Report any overages and shortages to Front Office Manager.
• Upsell retail products.

Operations & Maintenance

• Attend Hilton trainings and monthly departmental meetings as required.
• Maintain high standards of cleanliness in the department.
• Report any maintenance issues to Front Office Manager.
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.
• Maintain the fitness center, look after equipment and coordinate with Precor representative for maintenance and product updates.
• Ensure audio-visual equipment is well maintained and in good condition.
• Assist in all areas of operations as requested by Front Office Manager.

Guest Communication & Knowledge

• Accurately explain spa treatment menu and packages to guests.
• Be fully aware of current and future services offered by the hotel.

Budget & Financial Responsibility

• Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.

Training & Support

• Assist guests and personnel providing training session, if necessary.

Skills & Competencies

• Fluency in Arabic language (required for this role).
• Professional massage and body treatment delivery.
• Guest service excellence and hospitality mindset.
• Appointment scheduling and reservation management.
• Billing and financial transaction processing.
• Facility maintenance and cleanliness standards.
• Equipment operation and care.
• Interpersonal and communication skills.

Additional Information

• Hilton is an award-winning workplace recognized by Great Place to Work and Fortune on the World's Best Workplaces list.
• The company operates multiple world-class brands globally and has welcomed more than 3 billion guests worldwide.
• Hilton supports career development and offers opportunities for team members to grow within the organization.