Job description
Role Overview
Spa Service Expert (Spa Receptionist) at Marriott. This is a guest-facing position within the Spa department at Marriott hotels.
Role Purpose
Spa Specialists support vital spa functions and build memorable, unique guest experiences. The role combines service delivery, reservation management, and transaction processing to ensure every guest interaction feels seamlessly integrated into their overall experience.
Key Responsibilities
Guest Experience & Service Delivery
- Deliver a wide range of services to ensure guests enjoy their spa experience.
- Take initiative to build experiences that are memorable and unique.
- Make transactions feel like part of the overall guest experience.
Reservations & Scheduling
- Schedule reservations and confirm appointments.
- Manage reservation software with accuracy and attention to detail.
Service & Product Promotion
- Promote spa services and retail offerings to guests.
- Provide accurate answers about spa services and offerings.
Guest Processing
- Check in guests upon arrival.
- Process guest payments.
Standards & Compliance
- Create and maintain a safe workplace.
- Follow all company policies and procedures.
- Uphold quality standards consistently.
- Maintain professional uniform, personal appearance, and communications at all times.
Qualifications & Experience
- High school diploma or G.E.D. equivalent preferred.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Skills & Competencies
- Reservation software proficiency.
- Ability to read and visually verify information accurately.
- Strong guest service orientation.
- Professional communication skills.
Additional Information
Physical demands: Stand, sit, or walk for extended periods. Navigate sloping, uneven, or slippery surfaces. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance and up to 25 pounds with assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Marriott International is an equal opportunity employer. The company welcomes all candidates and provides access to opportunity without discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.