Spa Service Expert ' Male Spa'

Role Overview

Spa Service Expert at Marriott, Male Spa location. The Spa Specialist plays a vital role in delivering memorable and unique spa experiences to hotel guests through a range of guest-facing services.

Role Purpose

To create a distinctive guest experience by managing spa operations, promoting services, handling reservations, processing transactions, and ensuring every interaction feels like part of a seamless experience.

Key Responsibilities

Guest Experience & Service Delivery

• Deliver a wide range of spa services to ensure guests enjoy their experience.
• Take initiative in building memorable and unique spa experiences.
• Make transactions feel like part of the overall guest experience.

Reservations & Scheduling

• Schedule reservations and confirm appointments.
• Manage reservation software and read and visually verify information.

Guest Support & Information

• Provide answers about spa services to guests.
• Check in guests.
• Promote spa services and retail offerings.

Operations & Standards

• Process payments.
• Create a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Maintain professional uniform, personal appearance, and communications.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.

Additional Information

Physical Requirements

• Stand, sit, or walk for extended periods.
• Move over sloping, uneven, or slippery surfaces.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance and up to 25 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Equal Opportunity

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.