Job description
Role Overview
Spa & Recreation Receptionist at The Diplomat Radisson Blu Hotel, Residence & Spa, located in Manama, Bahrain, near Bahrain International Airport.
Company Overview
The Diplomat Radisson Blu Hotel, Residence & Spa is a stylish luxury hotel in Manama near the Financial Harbor and the city's business district. The property comprises 245 rooms and suites and 121 apartments, with on-site restaurants, a fitness center, and spa facilities. The Spa & Recreation Team is dedicated to delivering hospitality experiences that exceed expectations and create memorable moments for guests.
Role Purpose
Support the seamless operation of the Spa & Recreation department by delivering exceptional guest service, managing inquiries and problem resolution, and ensuring all aspects of the guest journey meet the highest standards.
Key Responsibilities
Guest Service & Experience
- Deliver a warm welcome and positive response to all guest inquiries.
- Maximize guest satisfaction and comfort through timely and professional service delivery.
- Resolve guest problems with a hands-on, can-do approach.
Operations & Administration
- Support the smooth running of the Spa & Recreation department across all guest touchpoints.
- Take responsibility for duties and tasks assigned to the role, ensuring timely and professional completion.
- Deliver on departmental plans and objectives to achieve hotel initiatives and targets.
Cost & Performance Management
- Collaborate with the immediate supervisor to control costs and inventory.
- Ensure productivity and performance levels are attained.
Compliance & Relationships
- Ensure adherence and compliance to all legislation and due diligence requirements.
- Plan, deliver, and document best practice activities for internal and external audit; perform follow-up as required.
- Build and maintain effective working relationships while promoting company culture and values.
Qualifications & Experience
- One year of experience in the same role is preferred.
- Experience in front office is beneficial but not essential.
- Local hire is preferred.
Skills & Competencies
- Arabic speaker is preferred.
- Strong communication skills.
- Experience working with IT systems on various platforms.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions and take ownership for duties and tasks assigned.
- Personal integrity and ability to work in an environment that demands excellence.