Spa Receptionist Team Leader

Role Overview

Spa Receptionist Team Leader at Hilton. The role leads the spa reception operation and team to deliver exceptional service, ensuring every guest receives a memorable spa experience.

Company Overview

Hilton Hotels team values hospitality, integrity, leadership, teamwork, ownership, and urgency in every interaction and decision.

Role Purpose

To oversee the spa reception operation and lead the reception team in delivering exceptional guest service, from welcoming guests through check-in to coordinating appointments and supporting administrative operations, while maintaining high standards of service and operational efficiency.

Key Responsibilities

Guest Welcome and Experience

• Greet and welcome all guests entering the spa or salon.
• Oversee check-in and registration procedures.
• Ensure a warm and personalized arrival experience for all guests.

Scheduling and Reservations

• Manage phone and email inquiries.
• Handle reservations, appointments, and guest requests.
• Ensure accurate information is communicated to appropriate team members.
• Ensure appointments run smoothly.

Administrative Operations

• Oversee daily administrative tasks, including data entry, filing, correspondence, and records management.
• Ensure the reception area operates efficiently.
• Support the Spa Manager in operational requirements.

Team Leadership and Development

• Guide, coach, and support Spa Receptionists.
• Maintain high standards of guest service, grooming, communication, and operational procedures across the team.

Qualifications & Experience

• High School Diploma or University Degree in Hospitality Management, Business Administration, or a related field.
• 2–3 years of experience in a spa, wellness, hotel, or luxury hospitality environment.
• Previous supervisory or team-lead experience preferred.
• Relevant spa or hospitality certification is an advantage.

Skills & Competencies

• Fluent in English; additional languages are an advantage.
• Guest service excellence.
• Team leadership and coaching.
• Appointment and reservation management.
• Administrative coordination.
• Communication and interpersonal skills.