Spa Receptionist (Arabic Speaker)

Role Overview

Spa Receptionist (Arabic Speaker) at Hilton. This role provides administrative support and front-desk operations for the Spa and Fitness department, delivering exceptional guest and member experiences while driving revenue for the spa, fitness, and retail operations.

Role Purpose

Greet, welcome, and assist all spa and fitness guests and members with professionalism and warmth. Manage spa appointments and retail operations, maintain facility cleanliness and standards, process transactions accurately, and ensure every visitor receives a tailored, personalized experience that exceeds expectations.

Key Responsibilities

Front Desk & Guest Services

• Maintain a professional presence at the Spa and Fitness front desk, answering phones and coordinating appointments for massage, treatments, classes, and personal training in a polite and helpful manner.
• Act as ambassador of the Spa and Fitness, greeting and welcoming all visitors.
• Ensure each visitor is acclimated to spa standards and signs a liability waiver.
• Anticipate, identify, and ensure member and guest needs are being met in the best possible way.
• Assist guests and clients in an appropriate and timely manner.
• Interact and communicate effectively with clients, members, team members, guests, and management team.
• Up-sell with latest departmental incentives.

Facility Maintenance & Operations

• Maintain professional standards for all stations and rooms in the Spa and Fitness facility, ensuring cleanliness and sanitation.
• Keep stations organized and well-stocked, with all items put away at the end of each day.
• Supervise and assist staff with morning setup and closing duties.
• Monitor the entire facility with thorough walkthroughs at opening and every two hours until end of day, including all Fitness Center, Pool, and Spa facilities.
• Organize and plan daily setup and close procedures.
• Ensure compliance with all MOPH requirements.
• Ensure stock and cash items are kept secured to minimize and eliminate losses.
• Implement clearly established opening and closing procedures.
• Report accidents, maintenance issues, or other incidents.
• Ensure compliance with all health and safety regulations.

Retail Management

• Daily management of the Retail Outlet to present an inviting area for members and guests to shop.
• Discuss items of interest with members and guests, encouraging them to browse and purchase.
• Process all sales in POS accurately and timely.
• Maintain and stock retail items as needed to ensure member satisfaction.

Inventory & Purchasing

• Complete monthly inventories.
• Manage Spa inventories effectively and follow purchasing standards.
• Ensure compliance with purchasing standards.
• Assist Manager with ordering supplies as needed.

Financial & Revenue Management

• Control ongoing service and product management to ensure profitability.
• Implement full Spa product and service purchasing standards and ensure compliance.
• Administer staff and member scheduling for maximum revenue generation and profitability.
• Drive revenue and sales for memberships, services, and products.
• Adhere to cash handling procedures.

Point of Sale & Administrative

• Monitor and execute proper POS setup and training, ensuring the system is properly closed and paperwork submitted to accounting at the end of each shift.
• Ensure client experience is proficient, including bookings, payments, and consultation cards.

Communication & Feedback

• Effectively and efficiently communicate all member and guest questions and complaints to Manager.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Develop and deliver credible, competitive, value-plus services to members and guests.

General

• Assist in any other areas as directed by the Manager.

Skills & Competencies

• Arabic language fluency (as specified in job title).
• Point of Sale (POS) system proficiency.
• Customer service excellence and interpersonal communication.
• Cash handling and financial accuracy.
• Organizational and time-management skills.
• Attention to detail and cleanliness standards.
• Ability to multitask and manage competing priorities.
• Problem-solving and complaint resolution.
• Sales and upselling capability.
• Teamwork and collaboration with diverse team members.

Additional Information

Hilton is an award-winning workplace recognized on the World's Best Workplaces list by Great Place to Work and Fortune. The company operates as a global leader in hospitality with a suite of world-class brands and a commitment to providing the best stay for every guest. Career development and support are available for all team members.