Spa Attendant

Role Overview

Spa Attendant at Hilton, providing hospitality and operational support in the spa environment.

Role Purpose

Ensure a clean, safe, and welcoming spa environment while delivering exceptional guest service and supporting all spa operations to create memorable experiences for hotel guests.

Key Responsibilities

Guest Service

• Greet and assist guests with an upbeat and friendly attitude.
• Respond promptly to guest requests.
• Resolve guest issues in a friendly and efficient manner.

Facility Maintenance

• Clean and sanitize spa areas including locker rooms, treatment spaces, and equipment.
• Maintain compliance with health and safety standards.
• Monitor and restock towels, refreshments, and other amenities as needed.

Operations & Safety

• Observe spa activity and report any concerns to maintain a safe and relaxing environment.
• Perform general duties and provide support to the spa team as needed.

Guest Transactions

• Accurately total and handle guest payments using the point-of-sale system.
• Manage cash transactions.
• Process credit and debit cards.
• Issue change to guests.
• Redeem gift certificates and cards.

Additional Information

Hilton values in team members include passion for hospitality, integrity, leadership, teamwork, ownership, and focus on delivering impact in the present moment.