Job description
Role Overview
Solutions Engineer, Jeddah, Saudi Arabia at Trend Micro. The Solutions Engineer will serve as the technical bridge between Sales Representatives and pre-sales customers, guiding them in the selection and deployment of Trend Micro Next-Gen security solutions.
Company Overview
TrendAIβ’ is the global AI security leader and enterprise business unit of Trend Micro, empowering organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
Role Purpose
To act as a trusted technical advisor and product expert who develops deep understanding of customer needs, risks, tolerance and technology gaps. You will take joint ownership with the Sales team in developing customer relationships, provide leadership in security architecture, and influence customer technical strategy while ensuring customer success throughout the entire engagement and product experience journey.
Key Responsibilities
Customer Success & Engagement
- Own customer success obsessively during engagement, onboarding, and product experience journey.
- Navigate customers smoothly through their product journey by understanding customer experience and needs.
- Develop close relationships to help influence the technical strategy of the customer.
- Work with company technical support personnel to ensure ongoing quality of support and customer health.
Technical Demonstrations & Training
- Deliver engaging technical demonstrations highlighting Trend Micro product advantages and benefits via solid messaging, presentation skills, and public speaking.
- Present complex technical issues and solutions to all organizational levels in meaningful, engaging, and digestible manner.
- Deliver training to customers and prospects about Trend Micro solutions.
- Conduct routine updates on new products and technology to internal sales staff.
Sales Enablement & Leadership
- Act as a strong pillar to build and train the sales organization.
- Be an excellent storyteller and help the sales team sell better and more effectively.
- Encourage and empower partners and channels to propose, position, and convince customers with Trend Micro products and solutions.
- Leverage channel partners by upscaling and training for customer engagement.
- Actively participate in webinars, workshops, and other industry events as a speaker or panelist.
Solution Design & Strategy
- Apply strong problem-solving skills to design solutions that address customer problems.
- Understand emerging cybersecurity partner ecosystem including SOC services partners, cloud service partners (CSP), and MSSP.
- Work closely with Regional and Global Product Managers and Product Marketing Managers to obtain latest product and technology knowledge.
Organizational Excellence
- Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
- Maintain current technical knowledge through continuous self-improvement and learning.
- Participate in technical communities of interest.
Qualifications & Experience
- Minimum 3 years of rich experience delivering highest quality presales support and solutions by bringing unique value to customers.
- Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, and Zero Trust model.
- Exposure to security software solutions including Firewall, Content Security, Intrusion Prevention, encryption, data leakage, data protection, and monitoring security.
- Knowledge and understanding of Microsoft Office 365, Azure, Google, and AWS services.
- Excellent understanding of public cloud technologies such as AWS and Azure.
- A strong interest in all aspects of cybersecurity and passion for customer security.
Skills & Competencies
- Excellent written and spoken communication skills in English.
- Strong public speaking skills.
- Problem-solving skills.
- Storytelling ability.
- Product demonstration and presentation skills.
Additional Information
- Position is onsite in Jeddah, Saudi Arabia.
- Trend Micro is committed to building an environment of equity and inclusion that reflects diverse points of view and welcomes, values, promotes, and celebrates diversity including race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.