Solutions Engineer

Role Overview

Solutions Engineer at TrendAI, the global AI security leader and enterprise business unit of Trend Micro, based in the UAE. The Solutions Engineer will serve as the technical bridge between Sales Representatives and pre-sales customers, guiding them in the selection and deployment of Trend Micro Next-Gen security solutions.

Company Overview

TrendAI empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. TrendAI is committed to building an environment of equity and inclusion that reflects diverse points of view.

Role Purpose

To be a trusted advisor and product expert who develops deep understanding of customer needs, risks, technology gaps and implementation requirements. The Solutions Engineer takes joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and influencing customer technical strategy through strong problem-solving skills and technical expertise.

Key Responsibilities

Customer Success & Engagement

• Own customer success throughout engagement, onboarding, and product experience journey.
• Develop understanding of customer needs, risks, tolerance, and technology gaps.
• Develop close relationships to help influence the technical strategy of customers.
• Guide customers and prospects through their product journey and experience to ensure smooth navigation.
• Work with company technical support personnel to ensure ongoing quality of support and customer health.

Sales Support & Training

• Serve as a strong pillar to build and train the sales organization.
• Conduct routine updates on new products and technology to internal sales staff.
• Work closely with Regional and Global Product Managers and Product Marketing Managers to obtain the latest product and technology knowledge.
• Help sales team sell better and more effectively through exceptional storytelling abilities.
• Encourage and empower channel partners to propose, position, and convince customers with Trend Micro products and solutions.

Technical Demonstrations & Delivery

• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills, and public speaking.
• Present complex technical issues and solutions to all organizational levels in a meaningful, engaging, and digestible manner.
• Deliver training to customers and prospects about Trend Micro solutions.

Solution Design & Problem-Solving

• Apply strong problem-solving skills to design solutions that address customer problems.

Partner & Ecosystem Management

• Understand emerging cybersecurity partner ecosystem including SOC services partners, cloud service partners (CSP), and MSSP providers.
• Leverage channel partners by upscaling and training for customer engagement as an integral part of the role.

Professional Development & Industry Engagement

• Continuously improve and learn to maintain current technical knowledge and participate in technical communities of interest.
• Actively participate in webinars, workshops, and other industry events as a speaker or panelist.
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.

Qualifications & Experience

• Minimum 3 years of rich experience delivering highest quality presales support and solutions with unique value to customers.
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud native application security, SASE, CASB, and Zero Trust model.
• Exposure to security software solutions including Firewall, Content Security, Intrusion Prevention, encryption, data leakage, data protection, and monitoring security.
• Knowledge and understanding of Microsoft O365, Azure, Google Cloud, and AWS services.
• Excellent understanding of public cloud technologies such as AWS and Azure.

Skills & Competencies

• Excellent written and spoken communication skills in English.
• Strong public speaking and presentation skills.
• Exceptional storytelling ability.
• Strong problem-solving skills.
• Technical product expertise in Trend Micro Next-Gen security solutions.
• A strong interest in all aspects of cybersecurity and passion for customer security.

Additional Information

• Position type: Onsite
• Location designation: NA1