Job description
Role Overview
Solutions Architect - Airline Systems at Etihad Airways, based in Abu Dhabi, UAE. The role is responsible for defining and driving the technology architecture that enables seamless operational performance and guest experiences across the organisation.
Company Overview
Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi and connecting people across continents and cultures. The organization is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
Design scalable, resilient, and integrated solutions that connect operational processes, frontline teams, enterprise systems, data platforms, and digital channels. Working closely with business stakeholders, product teams, and technology delivery functions, ensure alignment with enterprise architecture standards while leveraging modern technologies to enhance operational visibility, automation, decision-making, and continuous improvement.
Key Responsibilities
Architecture Definition & Governance
- Define and govern solution architectures that support operational capabilities and transformation initiatives.
- Design scalable solutions across key operational domains, including Flight Operations, Technical, Training, and Network Operations.
- Maintain architecture artefacts, including solution designs, capability maps, data flows, integration models, and roadmaps.
- Manage architecture risks, technical debt, dependencies, and opportunities for standardisation and reuse.
Integration & Systems Design
- Architect integrations between operational systems, enterprise platforms, and third-party solutions using appropriate integration patterns and technologies.
- Evaluate technology and vendor solutions to ensure alignment with enterprise architecture, scalability, interoperability, and cost objectives.
Operational Visibility & Automation
- Enable real-time operational visibility and automation through event-driven architectures, monitoring, analytics, and workflow capabilities.
Data Security & Governance
- Ensure operational data is secure, governed, and accessible for reporting, analytics, AI, and automation use cases.
Stakeholder Engagement & Translation
- Partner with business stakeholders to translate operational priorities and challenges into technology roadmaps and solution designs.
- Collaborate across Digital, Data, Technology, Finance, Procurement, Customer, and Operations functions to deliver business outcomes.
- Provide architectural leadership and technical assurance to product, delivery, engineering, and vendor teams.
Quality & Compliance Assurance
- Ensure solutions meet requirements for security, resilience, performance, availability, compliance, and business continuity.
Technology Innovation & Adoption
- Assess and promote the adoption of emerging technologies, including AI, machine learning, and intelligent automation, where they deliver measurable business value.
Agile Enablement
- Support agile delivery by establishing architecture guardrails that enable rapid and effective solution delivery.
Qualifications & Experience
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field.
- 7+ years of experience in Solution, Application, or Enterprise Architecture, ideally within large-scale digital transformation environments.
- Proven experience designing technology solutions for airline operations, with a strong understanding of operational processes and supporting systems.
- Experience applying enterprise architecture frameworks such as TOGAF to define architectures, roadmaps, governance, and technology standards.
- Experience working within Agile and/or SAFe delivery environments.
Skills & Competencies
- Strong knowledge of APIs, microservices, application integration, and modern integration architectures.
- Experience with cloud platforms, preferably Microsoft Azure, including cloud-native services, data platforms, streaming technologies, and AI capabilities.
- Hands-on experience using AI, automation, APIs, low-code platforms, and cloud technologies to develop prototypes and proof of concepts.
- Strong stakeholder management and communication skills, with the ability to translate complex technical concepts into clear business outcomes.