Job description
Role Overview
Solution Consultant at Lucidya, an AI-native platform for customer experience intelligence. The role is based at Lucidya.
Company Overview
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. The platform uses proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Role Purpose
The Solutions Consultant sits at the critical intersection between customers' problems and Lucidya's ability to solve them. This role exists to ensure prospects understand how Lucidya fits into their world, workflows, and goals. You will help customers move from curiosity to confidence, translating real business problems into clear, compelling solutions using Lucidya's platform. Your work directly impacts deal success, customer trust, and long-term adoption while shaping how the market understands Lucidya.
Key Responsibilities
Product & Solution Development
- Develop deep, hands-on understanding of Lucidya's products and use cases, and confidently translate that knowledge into real-world customer solutions.
- Design solutions that address both technical and business challenges.
- Lead product demonstrations, workshops, and presentations that help prospects clearly understand why Lucidya is valuable.
- Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision.
Sales Enablement & Support
- Partner closely with Sales to uncover customer needs and ask the right questions.
- Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility.
- Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market.
Cross-Functional Collaboration
- Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing.
- Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence.
- Work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams.
Growth & Expansion
- Support account growth by identifying expansion opportunities and helping customers envision what "next level" success with Lucidya looks like.
Qualifications & Experience
- 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment.
- Bilingual proficiency in Arabic and English, able to communicate confidently with both Arabic and English-speaking customers.
Skills & Competencies
- Naturally curious with comfort digging into why a customer needs something, not just what they are asking for.
- Strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant.
- Customer-facing capability, whether leading a demo, answering tough questions, or facilitating solution-focused conversations.
- Problem-solving ability and systems thinking - breaking down complex requests and building clear paths forward.
- Proactive ownership, following through on commitments without needing constant direction.
- Proficiency with HubSpot, PowerPoint, and Excel.
- Ability to interpret and respond to RFPs professionally.
Additional Information
The hiring process includes a screening call with TA, a technical interview with the hiring manager, a presentation where you will be given a mock RFP to present to the hiring manager and a teammate, and an offer stage.