Job description
Role Overview
Soft Services Consultant/Specialist at JLL, Riyadh, Saudi Arabia. This role oversees and manages all cleaning operations for a prestigious facility, ensuring service providers deliver exceptional cleaning standards while maintaining full compliance with health, safety, and environmental regulations.
Company Overview
JLL is a leading global provider of real estate and investment management services. The organization combines world-class services, advisory, and technology for clients and is committed to hiring talented people and empowering them to build meaningful careers.
Role Purpose
To monitor, inspect, and optimize all cleaning operations for a high-profile facility. Ensure service providers consistently meet contractual standards, agreed KPIs, and regulatory compliance while driving continuous improvement and maintaining pristine facility environments.
Key Responsibilities
Operations & Performance Monitoring
- Monitor and inspect all cleaning services to ensure service providers meet contractual standards, service frequencies, and agreed KPIs
- Conduct regular audits and prepare inspection reports highlighting service quality, non-compliance issues, and corrective actions
- Review and verify daily, weekly, and monthly cleaning schedules to ensure comprehensive coverage aligned with FMMA requirements
- Verify consumables and chemical usage reports to ensure cost-effective consumption without compromising quality
Quality Assurance & Compliance
- Ensure all cleaning activities comply with health, safety, and environmental standards with correct materials and equipment usage
- Review method statements, risk assessments, and training records submitted by service providers
- Support sustainability initiatives including waste segregation and recycling programs while ensuring compliance with all FMMA operational and safety policies
Staffing & Performance Management
- Supervise housekeeping staff performance through service provider channels and recommend improvements when necessary
- Oversee specialized cleaning works including façade cleaning, floor polishing, carpet shampooing, and deep cleaning activities
Stakeholder Coordination & Reporting
- Coordinate with clients, FMMA operations teams, and service providers for issue resolution and service enhancements
- Participate in meetings with FMMA teams and client representatives to report on cleaning performance, challenges, and improvement plans
Qualifications & Experience
- Minimum 7 years of experience in cleaning operations management
- Experience managing large-scale or high-profile facilities such as government buildings, corporate headquarters, or premium commercial properties
- Bachelor's degree in Administration, Hospitality, or related discipline
- BICSc certification (essential)
- Additional FM certifications strongly preferred
Skills & Competencies
- Comprehensive knowledge of cleaning operations, grooming standards, and BICSc methodologies
- Familiarity with professional cleaning equipment, materials, and chemical applications
- Strong understanding of quality assurance, safety compliance, and environmental regulations
- Excellent inspection, reporting, and communication skills
Additional Information
- Location: Riyadh, Saudi Arabia (multiple locations across the Kingdom of Saudi Arabia may be involved)
- JLL is an Equal Opportunity Employer and provides reasonable accommodations to individuals with disabilities