Site Lead - MPO

Role Overview

Site Lead - MPO at Cherokee Federal. Locations include Ali Al Salem Air Base (ASAB), Kuwait; Al Dhafra Air Base (ADAB), United Arab Emirates; Muwaffaq Salti Air Base (MSAB), Jordan; and optional placement at Al Udeid Air Base (AUAB), Qatar.

Company Overview

Cherokee Nation System Solutions (CNSS) is part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses. Cherokee Federal serves more than 60 federal clients and is focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.

Role Purpose

The Military Post Office Site Lead manages daily MPO operations at an assigned overseas installation. This role leads contract personnel, ensures secure and reliable mail services, maintains compliance with military postal requirements, and serves as the on-site point of contact for Government and installation stakeholders. The Site Lead drives operational discipline, customer service, accountability, and mission readiness across all assigned postal functions.

Key Responsibilities

Operations & Service Delivery

• Lead daily Military Post Office operations and ensure uninterrupted postal support for authorized customers.
• Oversee mail receipt, processing, sorting, dispatch, delivery, parcel operations, accountable mail, registered mail, directory mail, and customer-service activities, as applicable.
• Manage site-level supplies, equipment, facilities coordination, and inventory needed to sustain MPO operations.

Personnel & Supervision

• Supervise, schedule, train, and evaluate MPO personnel to meet contract staffing, quality, and service requirements.
• Foster a professional, accountable, customer-focused work environment.

Compliance & Security

• Ensure operations comply with contract requirements and applicable U.S. Postal Service, Military Postal Service Agency (MPSA), Department of Defense, U.S. Air Force, and installation policies and procedures.
• Maintain mail security, chain of custody, postal accountability, records, and protection of sensitive information.
• Ensure personnel comply with security, safety, customs, force-protection, and installation access requirements.

Quality & Performance Monitoring

• Conduct routine quality-control checks, reconcile discrepancies, document findings, and implement corrective actions.
• Monitor operational performance, staffing coverage, customer-service trends, and mission risks; promptly elevate significant issues to the Program Manager.

Reporting & Liaison

• Serve as the primary on-site liaison with Government representatives, military postal leadership, installation stakeholders, and the Program Manager.
• Prepare and submit required reports, staffing updates, incident reports, operational metrics, and other contract deliverables.

Contingency & Adaptation

• Support transition, mobilization, contingency operations, and changing mission requirements as directed.

Qualifications & Experience

• Active SECRET security clearance required.
• Bachelor's degree in Business, Management, or a closely related discipline and a minimum of three (3) years of experience in both supervisory positions and postal service operations; or a minimum of five (5) years of experience in both supervisory positions and military postal service operations. Experience supporting U.S. Air Force postal operations is preferred.
• Demonstrated leadership, supervisory, and team-management capability.
• Strong knowledge of postal operations, including mail processing, mail security, accountability, customer service, and records management.
• Ability to work independently in an overseas contingency or austere environment.
• Ability to meet installation-specific deployment, medical, training, and access requirements.

Preferred qualifications

• Experience supporting Military Post Offices, Army Post Offices, Fleet Post Offices, or other Department of Defense postal operations.
• Prior experience supporting U.S. Air Force postal operations or deployed/overseas military installations.
• Knowledge of MPSA, U.S. Postal Service, Department of Defense, and U.S. Air Force postal policies and procedures.
• Experience supervising contract personnel under a federal government services contract.
• Experience operating in Southwest Asia, the Middle East, or other overseas contingency environments.
• Associate degree or higher in business, management, logistics, supply chain management, or a related field.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to prepare reports, manage schedules, maintain records, and use Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Additional Information

• U.S. citizenship or legal permanent residency required; documentation must be provided.
• Active SECRET security clearance required by government contract.
• Full-time position with benefits including Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
• Estimated Starting Salary Range: TBD. Pay commensurate with experience.
• Must pass pre-employment requirements of Cherokee Federal.
• Position is pending a contract award. Salary range will be posted upon contract award and funding determination. No offer will be extended prior to posting the applicable salary range.
• Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.