Showroom Supervisor

Role Overview

Showroom Supervisor position at Ali & Sons Holding LLC, an automotive dealership located in Fujairah, UAE.

Role Purpose

Lead day-to-day showroom operations to meet and exceed sales targets while driving high-performance team execution, managing customer experience across the sales cycle, and maximizing operational efficiency and trade-in performance.

Key Responsibilities

Operations & Sales Leadership

• Lead day-to-day showroom operations to meet and exceed sales targets.
• Drive team performance through clear planning, coaching, and execution of strategic sales plans.
• Manage trade-in processes, stock assessments, and appraisal decisions to maximize trade-in performance.

Customer Experience & Sales Management

• Supervise and support the sales process from prospecting to closing, ensuring exceptional customer experience at every touchpoint.
• Demonstrate strong retail sales expertise and negotiation skills with a customer-first mindset.

Performance Monitoring

• Actively monitor and manage key performance indicators (KPIs), customer satisfaction scores (CSI), and team productivity.

Team Leadership & Development

• Coach and mentor your team through regular feedback, performance reviews, and development plans.
• Demonstrate excellent people management skills with the ability to inspire, coach, and drive team success.

Strategic Initiatives

• Collaborate with senior management on promotions, events, and showroom initiatives that elevate brand presence.

Qualifications & Experience

• Minimum 5 years of experience in automotive retail.
• At least 2 years in a supervisory or team leader role.
• Proven experience with volume car brands is highly preferred.
• Solid understanding of the UAE automotive market, particularly Fujairah customer profiles and trends.

Skills & Competencies

• Excellent people management skills.
• Strong retail sales expertise and negotiation skills.
• Proficiency in CRM systems and lead management tools.
• Proficiency in MS Office suite.
• Bilingual candidates (Arabic/English) are an advantage.
• Customer-first mindset.

Additional Information

• Be part of a well-established, respected automotive group.
• Dynamic, fast-paced environment with real career growth potential.
• Competitive compensation package and generous performance-based incentives.