Job description
Role Overview
Shisha Man (F&B Attendant) at Crowne Plaza Muscat OCEC, a five-star hotel located within the Oman Convention and Exhibition Centre in Muscat.
Company Overview
Crowne Plaza Muscat OCEC is a distinguished five-star hotel combining modern luxury with traditional Omani hospitality. The hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, it delivers personalized service, innovative experiences, and seamless connectivity. Crowne Plaza is one of the largest and best loved premium hotel brands in the world, with more than 420 hotels in diverse locations globally. The branded service style 'Dare to Connect' is crafted for connection, designed for humans and encouraging colleagues to use their initiative and personality to make a crucial difference in the guest experience.
Role Purpose
The Shisha Attendant is responsible for preparing, maintaining, and serving shisha (hookah) to guests in the hotel's designated outdoor areas. This role ensures guests receive a high-quality and safe shisha experience while maintaining cleanliness, hygiene, and operational efficiency, providing excellent guest service and supporting the F&B team in creating a welcoming and comfortable atmosphere.
Key Responsibilities
Shisha Preparation and Service
- Prepare shisha according to hotel standards, including cleaning, assembling, and filling with tobacco or herbal flavors.
- Ensure proper functioning of shisha pipes, hoses, and related equipment.
- Light and maintain coals safely, ensuring guest safety at all times.
- Serve shisha to guests promptly and professionally, providing guidance on usage if needed.
- Offer menu recommendations, including flavors, accessories, and complementary beverages.
Guest Service and Experience
- Welcome guests and provide attentive, courteous service.
- Monitor guest comfort and satisfaction during their shisha experience.
- Address any guest requests or complaints promptly and professionally.
- Ensure all guests enjoy a safe and enjoyable experience in accordance with hotel policies.
- Communicate guest preferences or feedback to the supervisor or management.
Cleaning, Hygiene and Safety
- Maintain cleanliness and organization of the shisha lounge, tables, and equipment.
- Follow health, safety, and hygiene standards when handling shisha, tobacco, and coals.
- Dispose of used tobacco and ashes safely and according to hotel procedures.
- Ensure proper storage of shisha ingredients, coals, and equipment to prevent hazards or contamination.
Operations and Coordination
- Report any maintenance issues with shisha equipment to the supervisor or bar manager.
- Coordinate with bartenders, servers, and F&B staff to ensure smooth service.
- Assist in setting up the lounge or outdoor seating areas for peak service periods or special events.
- Maintain personal grooming, attire, and professional conduct as per hotel standards.
- Participate in training and staff meetings to stay updated on service procedures, health standards, and product knowledge.
- Adhere to hotel policies, IHG brand standards, and local regulations regarding shisha service.
Qualifications & Experience
- High School Diploma or equivalent.
- Minimum 1 year of experience in shisha preparation and service, preferably in a hotel, lounge, or cafΓ©.
- Knowledge of shisha types, flavors, and safe handling procedures.
- Basic understanding of fire safety and handling of hot coals.
Skills & Competencies
- Strong customer service and interpersonal skills.
- Attention to detail in preparation, presentation, and safety.
- Ability to work efficiently in a fast-paced and guest-focused environment.
- Fluency in English (spoken and written).
- Arabic language skills are advantageous.
Additional Information
- Competitive salary that rewards hard work.
- Full uniform provided.
- Impressive room discounts.
- Comprehensive training provided.
- IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
- IHG promotes a culture of trust, support, and acceptance with well-being framework supporting health, lifestyle, and workplace well-being.