Shift Manager - Asset Protection

Role Overview

Shift Manager - Asset Protection at Wynn Al Marjan Island, located in Ras Al Khaimah, United Arab Emirates, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

To lead all security operations during assigned shifts across gaming and non-gaming areas, maintaining a safe, secure, and controlled environment while ensuring compliance with gaming regulations, internal controls, resort policies, and security procedures.

Key Responsibilities

Leadership & Team Direction

• Lead all security operations during the assigned shift, inclusive of gaming and non-gaming areas, and act as the on-shift authority for security matters.
• Direct the Security Supervisor in the deployment of the security team across gaming and non-gaming areas to maintain effective coverage and response capability.
• Direct and support the Security Supervisor and security team across all assigned areas to maintain standards of conduct, appearance, and performance.
• Provide coaching, direction, and corrective guidance to the Security Supervisor and security team during the shift.

Incident Response & Emergency Management

• Direct the Security Supervisor and security team in responding to incidents, disturbances, suspicious activity, medical events, and emergencies occurring in gaming and non-gaming areas.
• Coordinate with the Security Operations Center (SOC), Corporate Investigations, and other relevant departments during incident response and follow-up.
• Direct the Security Supervisor and security team in the execution of emergency response, evacuation, and business continuity procedures affecting any area of the property.
• Direct the Security Supervisor and security team in managing guest incidents, disputes, refusals of entry, removals, and enforcement actions in accordance with policy.

Monitoring & Compliance

• Maintain a safe, secure, and controlled environment throughout the property through active supervision and post oversight.
• Ensure compliance with gaming regulations, internal controls, resort policies, and security procedures.
• Monitor the gaming floor and non-gaming areas for security threats, prohibited conduct, and indicators affecting gaming integrity, guest safety, and asset protection.
• Oversee access control to restricted and sensitive areas, including gaming, back-of-house, and other controlled locations, and verify authorized entry.

Reporting & Documentation

• Ensure timely escalation and reporting of significant incidents to Security leadership and approved stakeholders.
• Review shift logs, incident records, and other required documentation for accuracy, completeness, and timely submission.
• Conduct shift briefings and handovers with the Security Supervisor and security team to communicate incidents, risks, staffing issues, and operational priorities.

Operational Oversight

• Maintain readiness of security equipment, communications devices, and other assigned operational resources.
• Conduct inspections of security posts, patrol routes, access points, and operating conditions across gaming and non-gaming areas to identify and address deficiencies.
• Liaise with gaming, hotel, food and beverage, entertainment, and other operational departments to support safe, secure, and uninterrupted operations.

Continuous Improvement

• Promote professional, guest-focused service standards while ensuring security actions remain lawful and consistent with policy.
• Provide shift-level observations and operational recommendations to support continuous improvement across gaming and non-gaming security operations.

Qualifications & Experience

• Minimum 5 years' security management experience in large integrated resorts.
• Demonstrated experience leading large teams.
• Bachelor's degree or equivalent in security or a related field.
• ASIS International Certified Protection Professional (CPP) certification preferred.

Skills & Competencies

• Strong leadership presence and professional judgment.
• High integrity, discretion, and accountability.
• Effective communication and stakeholder management skills.
• Sound understanding of gaming, non-gaming, hospitality, and security operating environments.
• Strong analytical, risk-based, and decision-making capability.
• Ability to remain composed, adaptable, and resilient under pressure.
• Sound knowledge of security training principles, including training needs analysis, delivery, and competency assessment.

Additional Information

Salary is paid in Dirhams (AED), the local currency of the UAE. Benefits include an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits.