ServiceNow Technical Lead

Role Overview

ServiceNow Technical Lead at Alwatania Information Systems. This role leads the technical design, development, and implementation of ServiceNow solutions.

Role Purpose

Lead the technical design, development, and implementation of ServiceNow solutions. Translate business requirements into scalable technical architectures and solutions while providing technical expertise and mentorship across the full implementation lifecycle.

Key Responsibilities

Solution Design & Architecture

• Translate business requirements into scalable technical architectures and solutions.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.
• Prepare technical documentation, estimates, solution designs, and implementation plans.
• Identify technical risks and recommend appropriate solutions and mitigation strategies.

Development & Configuration

• Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
• Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.
• Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed.

Technical Expertise & Support

• Provide technical expertise across ServiceNow modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development.
• Troubleshoot complex technical, performance, and integration issues.
• Mentor and provide technical guidance to ServiceNow developers and consultants.

Stakeholder Engagement

• Participate in customer workshops, solution demonstrations, proof of concepts, and presales activities.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5+ years of ServiceNow experience, including significant hands-on development experience.
• Experience leading the technical delivery of ServiceNow implementation projects.
• Strong knowledge of ServiceNow platform architecture and development.
• Advanced JavaScript and ServiceNow scripting experience.
• Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.
• Good understanding of CMDB, CSDM, data models, security, and access controls.
• Experience with Agile/Scrum delivery methodologies.
• Experience working for a ServiceNow consulting partner or systems integrator.
• Experience delivering large enterprise or government ServiceNow implementations.
• Experience with multi-module ServiceNow programs.
• Experience designing ServiceNow integrations with complex enterprise environments.
• Experience with ServiceNow upgrades, platform governance, and technical health assessments.
• Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.

Skills & Competencies

• Advanced JavaScript and ServiceNow scripting.
• REST/SOAP APIs, IntegrationHub, MID Server integration technologies.
• Strong troubleshooting and analytical skills.
• Strong communication and customer-facing capabilities.
• Ability to lead developers while remaining hands-on technically.

Additional Information

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) — strongly preferred.
• ServiceNow Certified Application Developer (CAD).
• Relevant Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Technical Architect (CTA) — highly desirable for senior candidates.