Service Manager

Role Overview

Service Manager at Galadari Brothers, responsible for leading the service department and ensuring efficient service delivery and customer satisfaction.

Role Purpose

To lead and manage the service department while building strong customer relationships, developing service strategies, and fostering a high-performance, customer-centric team culture.

Key Responsibilities

Service Delivery & Operations

• Lead and manage the service department to ensure efficient service delivery and customer satisfaction.
• Monitor service metrics and analyze customer feedback to identify areas for improvement.
• Implement corrective actions based on performance data and customer insights.

Strategy & Improvement

• Develop and implement service strategies to enhance customer experience and meet service objectives.

Stakeholder Management

• Build and maintain solid customer relationships by understanding their needs and providing solutions.
• Act as a point of escalation for complex customer issues.
• Demonstrate strong problem-solving skills and resolve conflicts in a professional and effective manner.

Team Leadership & Development

• Hire, train and mentor service staff.
• Foster a high-performance culture and promote professional development.
• Foster a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.