Service Engineer

Role Overview

Service Engineer at Galadari Brothers. This is a technical support role based in a workshop environment within the Motors Division.

Company Overview

Galadari Brothers is a family-owned business that has pioneered growth for over 60 years across multiple sectors including media, heavy equipment, food & beverage, motors, engineering, projects, facility management, sports, retail, travel and hospitality, and real estate. The Motors Division has established itself as a pioneer in automotive sales with over 50 years of valued partnership with Mazda, more than 550 employees, and 20 facilities across the UAE. The division represents iconic automotive brands including Lynk & Co, iCAUR, OMODA|JAECOO, Kawasaki, Triumph, Moto Morini, and Ziebart.

Role Purpose

Provide technical expertise and support to workshop teams by diagnosing complex vehicle issues, guiding technicians, coordinating with manufacturers, and ensuring quality repairs in line with brand standards.

Key Responsibilities

Diagnostics & Troubleshooting

• Diagnose and resolve complex mechanical, electrical, electronic, and vehicle diagnostic issues using approved tools and technical information.
• Investigate repeat repairs, identify root causes, and ensure compliance with manufacturer standards, company policies, and safety requirements.

Technical Support & Guidance

• Provide technical guidance and on-the-job support to technicians on fault diagnosis, repair procedures, and complex vehicle issues.
• Liaise with manufacturers and brand technical support teams for technical assistance, software updates, service bulletins, and warranty claims.

Quality Assurance

• Conduct quality inspections, road tests, and repair verification to ensure accurate diagnosis and first-time fixes.

Qualifications & Experience

• 3–5 years of relevant experience in a reputable automotive dealership.
• Hands-on experience in vehicle diagnostics, troubleshooting, and technical support within a workshop environment.
• Experience using automotive diagnostic tools, workshop manuals, and technical documentation.
• Bachelor's degree in Engineering or Diploma in Automotive.

Skills & Competencies

• Strong technical knowledge of automotive mechanical, electrical, and electronic systems.
• Ability to interpret wiring diagrams and use workshop manuals effectively.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Good understanding of customer needs and service requirements.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.