Service Engineer - SCMS

Role Overview

Service Engineer - SCMS at Hitachi Energy Systems LLC, based in Abu Dhabi, United Arab Emirates. Full-time position.

Role Purpose

Execute retrofit upgrades, system extensions, and modifications for Substation Automation Systems while delivering Service Level Agreement programs. Lead assignments of low to high complexity, ensuring all site activities are completed efficiently, cost-effectively, and aligned with contractual obligations, quality standards, and safety requirements.

Key Responsibilities

Project & Customer Engagement

• Represent the Service Engineering function in project and customer meetings.
• Contribute to the development of project execution philosophies and plans and ensure their effective implementation.
• Serve as a key technical interface with customers, ensuring Hitachi Energy is consistently presented as a professional and trusted partner.
• Coordinate with customers and external entities to prepare project documents, execution schedules, and acceptance criteria.

System Design & Configuration

• Develop HMI configurations and system databases according to project specifications.
• Perform system modifications, extensions, and upgrades.
• Execute service engineering activities such as system integrations, factory testing, and site implementations in accordance with approved processes.

Testing & Acceptance

• Perform Site Acceptance Testing (SAT), energization checks, and final system acceptance as required.
• Resolve open items and complete acceptance testing activities.

Documentation & Compliance

• Prepare project documentation including System Architecture, Signal Lists, Component Configuration Documents, Project Schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports, and Root Cause Analyses (RCA).
• Coordinate documentation with team leads and project managers.
• Ensure strict compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.
• Demonstrate Hitachi Energy's core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture within the team and at customer sites.

Risk & Cost Management

• Perform real-time risk and opportunity assessments throughout project execution, identifying potential variations.
• Support contract claim preparation related to scope, cost, and time impacts.
• Provide timely reporting of contract issues, quality concerns, scheduling risks, and cost deviations, along with actionable recommendations.

Continuous Improvement & Innovation

• Support continuous improvement by providing structured lessons learned and enabling product and process enhancements.
• Contribute to the development of service activity estimates during tendering, helping define work scopes and collaborating with cross-functional teams to solve complex challenges.
• Take initiative to drive innovation, improve engineering solutions, and enhance customer value.

Partner & Vendor Management

• Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.

Qualifications & Experience

• Bachelor's or master's degree in Electrical Engineering, Power Systems, Automation, or a related field.
• 6–10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
• Strong command of Substation Automation Systems, including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, and Modbus.
• Advanced proficiency with Hitachi Energy MicroSCADA and RTU systems, as well as IEDs from various manufacturers.
• Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
• Intermediate knowledge of OT cybersecurity standards, practices, and solutions.

Skills & Competencies

• Advanced proficiency with engineering tools including MS Office, Visio, IET, ITT, PCM, MiCOM, and DIGSI.
• Hands-on experience with OT cybersecurity solutions such as Firewall, NIDS, WSUS, and RADIUS Configuration.
• Knowledge of OT cybersecurity testing methodologies.
• Excellent communication skills and proficiency in spoken and written English.

Additional Information

• Full-time position.
• No remote work; based on-site in Abu Dhabi.
• Willingness to travel 100% to customer sites required.
• Job ID: R0120866.
• Date posted: 2026-02-27.
• Qualified individuals with a disability may request reasonable accommodation during the job application process by completing a general inquiry form on the Hitachi Energy website and providing contact information and specific details about required accommodations.