Service Engineer - SCMS

Role Overview

Service Engineer - SCMS at Hitachi Energy Systems LLC, based in Dubai, Dubai Emirate, United Arab Emirates.

Role Purpose

As a Senior Service Engineer, you will execute retrofit upgrades, system extensions, and modifications for Substation Automation systems while delivering Service Level Agreement programs. You will lead assignments of medium to high complexity, ensuring all project activities are completed efficiently, cost-effectively, and aligned with contractual obligations, quality standards, and safety requirements.

Key Responsibilities

Project Execution & Engineering Delivery

• Execute engineering activities such as design, manufacturing, system integrations, factory testing and support in site implementations in accordance with approved processes to ensure on-time, on-quality, and on-cost delivery.
• Perform system modifications, extensions, and upgrades, including Site Acceptance Testing (SAT), energization checks, and final system acceptance as required.
• Develop HMI configurations and system databases according to project specifications.
• Coordinate with customers and external entities to finalize design concept, documents, acceptance criteria, resolve open items, and complete acceptance testing activities.

Documentation & Compliance

• Prepare project documentation such as Panel Drawings, System Architecture, Signal Lists, Functional Description, Component Configuration Documents, Project schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports, and Root Cause Analyses (RCA), in coordination with team leads and project managers.
• Ensure strict compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.

Stakeholder & Customer Management

• Represent the Service Engineering function in project and customer meetings, contributing to the development of project execution philosophies and plans, and ensuring their effective implementation.
• Serve as a key technical interface with customers, ensuring Hitachi Energy is consistently presented as a professional and trusted partner.
• Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.

Planning & Estimation

• Contribute to the development of engineering estimates during tendering, helping define work scopes and collaborating with cross-functional teams to solve complex challenges.

Risk Management & Reporting

• Perform real-time risk and opportunity assessments throughout project execution, identifying potential variations and supporting contract claim preparation.
• Provide timely reporting of contract issues, quality concerns, scheduling risks, and cost deviations, along with actionable recommendations.

Continuous Improvement & Leadership

• Support continuous improvement by providing structured lessons learned, supporting claims (scope, cost, and time impacts), and enabling product and process enhancements.
• Actively mentor and support colleagues, fostering a culture of technical excellence and collaboration.
• Take initiative to drive innovation, improve engineering solutions, and enhance customer value.
• Demonstrate Hitachi Energy's core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture within the team and at customer sites.

Qualifications & Experience

• Bachelor's or master's degree in electrical engineering, Power Systems, Automation, or a related field.
• 6–10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
• Strong command of Substation Automation Systems, including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, and Modbus.
• Advanced proficiency with Hitachi Energy MicroSCADA and RTU systems, as well as IEDs from various manufacturers.
• Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
• Intermediate knowledge of OT cybersecurity standards, practices, and solutions including Firewall, NIDS, WSUS, and RADIUS Configuration.

Skills & Competencies

• Hands-on experience with engineering tools including MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI, and related applications.
• Analytical and problem-solving mindset, with the ability to identify and mitigate risks and challenges.
• Proficiency in both spoken and written English.

Additional Information

• Full-time position.
• No remote work; on-site in Dubai required.
• Willingness to travel 20% to customer sites.
• Job ID: R0120867
• Date Posted: 2026-02-24
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on the company website and include your contact information and specific details about the required accommodation.