Service Engineer

Role Overview

Service Engineer at Emerson. The role provides service and support for Emerson products across maintenance, diagnostics, installation, commissioning, startup, and problem resolution activities.

Company Overview

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow. The company fosters an environment that encourages innovation, collaboration, and diverse perspectives. Emerson is committed to ongoing career development and building an inclusive culture with support for employee success through mentorship, training, and leadership opportunities.

Role Purpose

To serve as the focal point for customer technical support, delivering maintenance services, diagnostics, installation, commissioning, and problem resolution on Emerson products. The role advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Key Responsibilities

Service Delivery & Maintenance

• Perform routine maintenance tasks in accordance with customer requirements.
• Carry out startup, installation, commissioning, fault analysis, and repairs on Emerson Process Management products.
• Investigate problems being experienced at customer sites.
• Develop and implement product and system configuration changes at site to meet customer requirements.

Customer Support & Guidance

• Provide recommendations to the customer on product or solution enhancements and system health checks.
• Provide on-site on-the-job customer instruction in the application, maintenance, and operation of Emerson Process Management products.
• Assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers.
• Provide guidance in product application and after-sales service and proactively promote service.

Project Coordination

• Take ownership in service project activities coordination.

Compliance & Operations

• Be available as required to support the on-call rotation.
• Comply with all Emerson requirements for business processes including timesheets, site visit reports, and all other documentation in line with Emerson Process Management internal procedures.
• Adhere to Health, Safety & Environment policies as laid by the organization.

Qualifications & Experience

• Bachelor's degree in an Engineering discipline, including control engineering, computer science, or electronics.
• Associate level certification for all services the individual is performing at site.
• An understanding of Control & Instrumentation theory including control loop configuration.
• Knowledge and experience of automation and control systems in process industries, typically with 2–4 years' experience in related areas (preferred).
• Sound knowledge of Emerson Process Management, Process Systems and Solutions products (preferred).

Skills & Competencies

• Team collaboration and the ability to work effectively with engineering, production, and service departments to address customer needs.
• Customer focus.
• Decision quality.
• Good verbal and written communication skills.

Additional Information

Emerson provides medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave, and a range of development opportunities including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.