Service Coordinator

Role Overview

Service Coordinator at NOV, based within the Rig Aftermarket Team in the Service department.

Company Overview

NOV is a global family of companies with more than 150 years of experience serving the oil and gas industry. The organization operates across every region worldwide and all areas of drilling and production, providing technical expertise, advanced equipment, and operational support. The company is structured around purposeful innovation and service delivery, with corporate teams providing expertise in Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing, and Legal.

Role Purpose

As Service Coordinator within the Rig Aftermarket Team, you will be a key member of the Service department function, supporting the Service Management team from initial customer service enquiry through to service completion and invoicing. You will deliver high-accuracy administrative and operational support to ensure smooth service delivery and client satisfaction.

Key Responsibilities

Purchasing

• Prepare and submit quotation requests to vendors.
• Prepare and submit purchase requisitions.
• Issue and follow up on Purchase Orders.
• Track all purchasing activities.
• Ensure all procurement activities comply with company policies and procedures.
• Maintain vendor relationships to ensure timely delivery and cost efficiency.
• Coordinate ICPOs and related requests, including issuing and tracking work orders and transfer orders.

Monitoring & Tracking

• Monitor and track progress continuously across assigned tasks.
• Identify and report deviations or delays, ensuring timely resolution.
• Submit weekly reports on task progress and deviations.
• Monitor warranty claims, upgrades, and parts status continuously.
• Submit weekly reports on warranty claims, upgrades, and parts status.
• Liaise with customers to arrange mobilisation of Service Engineers within required timelines.
• Ensure the Service Engineer resourcing plan is fully updated and accurate.
• Disseminate information to Service Engineers relating to job mobilisation.
• Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing to customer.
• Support the department with additional service project duties as required.

Meetings & Communication

• Assist with internal and external meetings as required.

Training Coordination

• Communicate regularly with the Training Department to stay updated on training schedules and requirements.
• Maintain accurate records of training activities.
• Track and report progress of FSTs in their training assignments.
• Submit weekly reports on training coordination activities.

Administrative Support

• Manage tools calibration, including storage management, tracking due dates, and calibration activities.
• Arrange transportation and hotel bookings for Service Engineers.
• Check invoices for transportation and hotel bookings.
• Provide general administrative support to ensure smooth day-to-day operations.
• Maintain organized records for all operational tasks, communications, and follow-ups.

Qualifications & Experience

• Bachelor's degree or equivalent combination of education and experience.
• Working knowledge within a service or manufacturing environment.

Skills & Competencies

• Ability to work to tight deadlines.
• Accuracy and attention to detail.
• Good communication and interpersonal skills.
• Willingness to provide colleagues with information they need to complete their tasks and eliminate roadblocks.
• Quick identification of critical information and appropriate response.
• Ability to apportion time effectively to complete tasks.
• Ability to define, work within, and improve business processes based on immediate and future business needs.
• Personal responsibility in challenging situations with willingness to engage in disputes to settle them equitably.
• Energized by challenges and drawn towards opportunities.
• Ability to plan, prioritize, and manage own workload.
• High level of accuracy and good time management skills.
• Ability to work using own initiative.
• Keenness to take on fresh challenges and willingness to develop knowledge within the role.