Service Cloud Account Executive - KSA

Role Overview

Service Cloud Account Executive - KSA at Salesforce, Kingdom of Saudi Arabia.

Company Overview

Salesforce is the global leader in Customer Relationship Management (CRM), founded in 1999. The company helps organizations of every size and industry transform their businesses across sales, service, marketing, commerce, and more by connecting with customers in a new way. Service Cloud is a cloud-based customer service application built on the Salesforce platform that enables businesses to improve customer service efficiency across channels by creating a single view of customer activity and providing tools for field service, web chat, CTI, and social customer service.

Role Purpose

Drive awareness and revenue growth for Salesforce Service Cloud by formulating and executing a targeted sales strategy, penetrating the current customer base, and developing new customers in the Commercial space. Work as a trusted advisor to understand unique customer challenges and evangelize Service Cloud solutions that help organizations reach their business goals.

Key Responsibilities

Sales Strategy & Revenue Growth

• Formulate and execute a Service Cloud sales strategy aligned with business objectives.
• Drive revenue growth by penetrating the current customer base and developing new customers in the Commercial space.
• Focus on Service & Support, Call Center Application, and Field Service Management solutions.

Customer Engagement & Advisory

• Work closely with current and prospective customers as a trusted advisor.
• Deeply understand unique company challenges and goals.
• Consult with customers on Salesforce Service Cloud solutions to help them reach business objectives.
• Evangelize solutions that enable organizations to blaze new trails within their operations.

Team Collaboration

• Work in good cooperation with the Core Account Executive and broader account team.
• Contribute to business growth as a valued member of the sales community.
• Work effectively as part of an extended sales team.

Qualifications & Experience

• Experience and consistent track record in solution sales within the software industry.
• Proven ability to work well as part of an extended sales team.

Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong written, verbal, and presentation skills.
• Ability to maintain high productivity, manage multiple competing priorities, and work effectively under time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
• Creative problem-solving skills and ability to succeed in a fast-paced environment.

Additional Information

Training & Development

• World-class training and development in professional growth and product knowledge.

Benefits

• Health Insurance and Pension contributions.
• Employee Stock Purchase Program.
• Monthly wellbeing subsidy of €100.
• Annual education budget of €5,000 to spend on career development.
• Additional 7 days paid time off for charitable causes through the 1-1-1 model.
• Parental leave and childcare support, including fertility and adoption programs.