Service Advisor Supervisor

Role Overview

Service Advisor Supervisor at Ali & Sons Holding LLC, Dubai, UAE. Lead the Service Advisor team within the Aftersales department to improve customer satisfaction, support team development, and ensure compliance with dealership processes and manufacturer standards.

Company Overview

Ali & Sons Holding LLC operates Inter Emirates Motors, a subsidiary that partners with MG, a British motor brand with global presence. The company operates six showrooms and five service centres across Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain, with approximately 100 after-sales representatives dedicated to customer service excellence throughout the buying journey.

Role Purpose

To lead and supervise the Service Advisor team within the Aftersales department, ensuring efficient daily operations, high-quality customer handling, compliance with dealership and manufacturer standards, and continuous process improvement across all service delivery functions.

Key Responsibilities

Team Leadership & Development

• Lead and supervise daily activities of the Service Advisor team to ensure efficient customer handling and workflow.
• Coach, mentor, and develop Service Advisors through regular feedback, training, and performance management.

Quality & Compliance

• Review job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.
• Ensure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.
• Conduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.

Operations & Process Improvement

• Coordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.
• Monitor repeat repair cases and work closely with technical teams to implement corrective actions.
• Support the Service & Workshop Manager in driving continuous process improvements and operational excellence.

Qualifications & Experience

• Bachelor's Degree or Diploma in a relevant discipline.
• Minimum 5 years of experience in a similar automotive aftersales role.
• Previous experience supervising or leading a team of Service Advisors.
• Valid UAE Driving License is mandatory.

Skills & Competencies

• Fluency in English is required.
• Arabic is an advantage.

Additional Information

• Join one of the UAE's leading automotive groups.
• Work in a collaborative, customer-focused environment.