Service Advisor

Role Overview

Service Advisor at United Al Saqer Group.

Role Purpose

Act as the liaison between customers and service technicians, delivering premium service consulting tailored to individual customer needs while driving Aftersales sales and ensuring customer satisfaction.

Key Responsibilities

Customer Engagement & Consulting

• Greet customers in a personable manner and listen to their service requests.
• Perform service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Use knowledge of products and services to sell or provide in-depth information about available parts and service options to customers.
• Conduct inspections and test drive cars as needed.
• Maintain positive customer relationships to ensure repeat business.

Scheduling & Administration

• Schedule appointments for customers.
• Estimate costs for service work.
• Verify insurance coverage.
• Ensure all details on services rendered and costs are communicated to customers.
• Process customer payments.

Sales & Aftersales

• Boost sales through selling Aftersales products and services.
• Loyalise customers and ensure customer satisfaction at all times.

Operations & Coordination

• Liaise with service technicians about parts ordering.
• Ensure parts are available when needed.

Additional Information

• Interfaces with: Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.