Service Advisor

Role Overview

Service Advisor at Al Ghurair, responsible for delivering an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.

Company Overview

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations across seven distinct industry sectors: foods, resources, properties, construction, energy, mobility, and ventures. Headquartered in Deira, the heart of Dubai, the company's diversified operations span more than 20 countries, employing approximately 28,000 people. With a grassroots heritage in the United Arab Emirates spanning more than six decades since 1960, Al Ghurair Investment has built a proud history of innovation and entrepreneurship founded on a commitment to excellence, trust, and responsibility.

Al Ghurair Mobility, the automotive division, draws on over 60 years of automotive expertise and is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. The portfolio includes hybrid and CNG-powered taxis and EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, serving both business and consumer needs.

Role Purpose

The Service Advisor manages the complete customer service journey from vehicle reception to delivery, ensuring effective communication, accurate service recommendations, and timely repair completion while coordinating with workshop and parts teams to maintain high customer satisfaction and achieve aftersales business targets.

Key Responsibilities

Customer Reception & Assessment

• Receive customers and understand their service and repair requirements.
• Prepare repair orders and ensure accurate documentation of customer concerns.

Communication & Guidance

• Provide clear explanations of required repairs, estimated costs, and completion timelines.
• Keep customers regularly updated on vehicle repair progress.
• Explain completed work and invoices clearly to customers during delivery.

Service Coordination

• Coordinate closely with workshop, parts, and warranty teams for timely completion.
• Ensure quality checks are completed before vehicle delivery.

Service Recommendations

• Recommend necessary maintenance and additional repairs based on vehicle condition.

Customer Satisfaction & Performance

• Handle customer concerns professionally and support high customer satisfaction.
• Achieve assigned targets for revenue, productivity, customer retention, and CSI.