Senior VIP Relationship Manager, CIS

Role Overview

Senior VIP Relationship Manager, CIS at OKX. The role is based in the CIS region and leads account management efforts within the VIP retail program.

Company Overview

OKX is a leading crypto exchange and developer of OKX Wallet, providing millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets, backed by Proof of Reserves. OKX is part of OKG, a group that brings the value of Blockchain to users around the world through products including OKX, OKX Wallet, and OKLink. The organization is united by core principles: We Before Me, Do the Right Thing, and Get Things Done.

Role Purpose

The Senior VIP Relationship Manager leads account management efforts within the VIP retail program in the CIS region, working closely with regional and global growth teams, product and engineering teams, and Business Intelligence teams. The role involves proactively nurturing and enhancing relationships with local key trading accounts and VIP accounts while leading a team of regional sales.

Key Responsibilities

Client Relationship Management

• Serve as primary point of contact for a number of actively trading VIP clients.
• Expand relationships with existing customers through sustained communication and understanding of their needs.
• Support user inquiries and maintain frequent contact with key trading accounts and VIP accounts.
• Maintain strong relationships with clients and organize client profiles.

Product & Service Delivery

• Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.
• Offer and manage VIP upgrades and various product configurations.
• Incentivize client business activities.

Revenue & Business Growth

• Own revenue growth from trusted accounts and scaling business partnerships.
• Support Product & Engineering teams for product development activities.

Strategy & Market Intelligence

• Actively contribute to regional strategies that align with overall company goals.
• Recommend and implement objectives, targets, and action plans while keeping to timelines.
• Monitor competitor activity and analyze market trends.
• Provide insights to improve OKX VIP offerings.

Engagement & Events

• Actively participate in regional online and offline marketing activities and business events.
• Stay up-to-date with industry, product, and social trends and understand customers' views and attitudes.

Compliance & Operations

• Comply with company guidelines and practices.

Qualifications & Experience

• Account management experience in Cryptocurrency, Finance, FX, or any related space.
• Project management skills and ability to manage multiple priorities and deadlines.
• Key stakeholder management experience and ability to work with stakeholders across different levels.
• Understanding of trading systems and API is a strong plus.

Skills & Competencies

• Strong client management skills.
• Strong analytical and problem-solving skills with data-driven approach.
• Good communication skills and ability to collaborate with diverse and international internal teams and external partners.
• Fluent in English and native Russian speaker (must).

Additional Information

• Open to business travel to CIS, MENA, SEA, or other regions if required.
• Competitive total compensation package.
• L&D programs and education subsidy for employees' growth and development.
• Various team building programs and company events.
• Comprehensive healthcare schemes for employees and dependants.
• Hybrid work arrangement.