Senior Specialist - Asset Application Support

Role Overview

Senior Specialist – Asset Application Support at Qiddiya Investment Company. This is a hands-on technical role responsible for resolving complex L2 incidents and service requests across Qiddiya's asset applications.

Role Purpose

Provide expert-level L2 support for asset applications including ticketing, POS, leasing, and park management systems. Resolve complex incidents and service requests efficiently while contributing to documentation, training, and continuous improvement efforts.

Key Responsibilities

Incident & Service Request Management

• Provide expert-level L2 support for asset applications, resolving incidents and service requests efficiently.
• Escalate unresolved issues to Manager as needed.

Analysis & Continuous Improvement

• Analyze recurring issues and contribute to root cause analysis and permanent fixes.
• Maintain detailed documentation of support procedures and resolutions.

Collaboration & Knowledge Sharing

• Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing.
• Engage with business users to understand operational challenges and provide technical solutions.

Testing & Vendor Support

• Participate in testing and validation of application updates and enhancements.
• Support vendor coordination for specialized application support.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT application support, particularly in asset management applications.

Skills & Competencies

• Strong technical knowledge of application architecture and integrations.
• Proficient in incident management and troubleshooting.