Job description
Role Overview
Senior Solutions Architect - Saudi Arabia at Immersive One. Based in Saudi Arabia, covering the METNA region.
Company Overview
Immersive One is the leading cyber resilience solution globally. Founded in 2017, the company has grown to over 300 employees worldwide, announced funding of more than $180 million, and been voted a Best Place to Work on multiple occasions. Trusted by 30% of the Fortune 100 and ranked #1 in the Forrester Waveβ’ 2026, Immersive helps organizations prove that AI can be adopted safely, teams can develop and defend at AI speed, leaders can lead through crisis, and AI agents can be validated before deployment in live workflows. The company serves major brands including Citi, Pfizer, Humana, and HSBC.
Role Purpose
You will be a trusted, long-term embedded consultant and value champion for Immersive One across the entire customer lifecycle. Acting as a senior individual contributor within the Customer Success team, you will partner with Enterprise Sales to secure technical wins, build strategic customer relationships, drive platform adoption, and execute a programmatic approach to Cyber Workforce Resilience. Unlike transactional consulting, you will remain embedded and dedicated to customers for the duration of the contract, serving as their primary contact and trusted advisor across all organizational levels.
Key Responsibilities
Sales and Customer Engagement
- Identify and help define prospective customers' technical requirements and use cases to align Immersive One's technical and business value proposition.
- Engage C-level executives, technical cybersecurity professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts.
- Partner with key customers to understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes.
- Conduct proof-of-value activities with new and existing customers to secure the technical win.
- Lead technical presentations for both technical and non-technical audiences across all organizational levels.
Strategy and Advisory
- Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk.
- Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
- Leverage cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
- Immerse into the cybersecurity community to remain informed of evolving threats, trends, and new technologies.
Platform Adoption and Value Delivery
- Drive adoption to maximize the value of the Immersive One Platform to the latest features.
- Support customers in operationalizing and incorporating Immersive One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports, and insights.
- Deliver routine Executive Business Reviews to C-level executives, technical cybersecurity professionals, and major lines of business.
Program Management and Escalation
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts.
- Serve as the first sales team resource in answering questions related to service delivery within your accounts.
- Assist the Customer Success Manager in delivering Executive Business Reviews to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.
Product and Innovation
- Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation.
Qualifications & Experience
- 5+ years of work experience in an information security practitioner or solution consulting role.
- Time spent working in a pre-sales capacity; experience within Customer Success highly desirable.
- Extensive experience in client-facing roles, having consulted and presented to both C-level executives and technical stakeholders.
- Hands-on experience with Windows and Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments.
- Industry qualifications such as CISSP desirable but not essential.
Skills & Competencies
- Proficiency in IT fundamentals including computer hardware and software, databases, networking, security, and software development.
- Authoritative knowledge of information security concepts, domains, compliances, and standards.
- Ability to articulate value and discuss technical concepts in a jargon-free manner to diverse audiences.
- Agility with on-the-spot thinking and adaptation to varied situations.
- Engaging presentation and speaking abilities.
Additional Information
- Contract type: Remote position.
- Location meetings: Bi-annual in-person meetings at EMEA HQ and regular in-person meetings in region.
- Annual leave: 25 days plus 2 volunteering days and birthday half day.
- Flexible and remote working options including flexible start and finish times, reduced hours, job share.
- Benefits allowance towards chosen pension, healthcare, and housing.
- Enhanced parental leave, mindfulness groups, and critical illness cover.
- Career and learning development through platform and Learn Anything fund.
- Share options, sales incentives, and Recognition & Rewards.
- Monthly socials and sports clubs.