Job description
Role Overview
Senior Solution Architect at Salesforce, Professional Services team within the Customer Success Group. This is a strategic delivery leadership role focused on shaping and driving complex customer engagements to ensure long-term success.
Company Overview
Salesforce is the #1 AI CRM platform where humans and agents drive customer success together. The company is leading workforce transformation in the agentic era, with Agentforce representing the future of AI. Salesforce is committed to innovation, customer success, and its core values of equality and inclusive workplace practices.
Role Purpose
As a strategic delivery leader, the Senior Solution Architect shapes, scopes, and drives complex customer engagements from initial scoping through full execution. The role is accountable for architectural integrity and executive alignment, ensuring mission-critical programs deliver measurable outcomes while elevating solution quality and cultivating high-performance team culture. As stewards of the Professional Services Methodology, this position leverages cross-functional networks to enforce best practices, scale delivery excellence, and ensure consistency across engagements.
Key Responsibilities
Domain Authority & Team Development
- Engage in onboarding programs and work closely with Consultants, Architects, and Project Managers to deliver outstanding customer success.
- Cultivate high-performance team culture and mentor cross-functional delivery partners.
Business Strategy & Solution Design
- Evaluate business and functional requirements at executive level, translating business strategies into scalable process designs and solution architecture.
- Create prototypes, proofs of concept, and sample mockups to elicit and define complex business requirements.
- Provide guidance on Salesforce Platform capabilities, functional solution architecture, environment management, and testing (UAT).
- Analyze, design, and optimize enterprise business processes via technology.
AI & Innovation
- Champion the use of AI tools and Salesforce's Agentforce platform to automate workflows, optimize business processes, and deliver next-generation customer experiences.
Delivery Execution
- Craft and own user stories and solution specifications, detailing them in agile sprints for the technical team to execute.
- Lead architectural strategy ensuring mission-critical programs deliver measurable outcomes.
Stakeholder Management
- Build trust and rapport with key stakeholders, negotiating solutions to complex strategic and technical problems.
Qualifications & Experience
- Minimum 8 years of experience in enterprise software space as Solution Architect, Functional Architect, Product Owner, or Senior Business Analyst.
- Proven track record of success delivering solutions within Media and/or Telecommunications sector.
- Demonstrated ability to analyze, design, and optimize enterprise business processes via technology.
- Experience utilizing AI-assisted tools to improve productivity, with strong understanding of how AI such as Agentforce or similar technologies can transform business operations.
Skills & Competencies
- Excellent written and verbal communication skills; ability to clearly document requirements, architectures, and process flows using diagrams and functional models.
- Fluent English; proficiency in Arabic is preferred for the Saudi Arabia / MENA market.
- Ability to work independently and as part of distributed Agile/Scrum team.
- Strong relationship management and negotiation capabilities.
Additional Information
Preferred Qualifications
- Active Salesforce Certifications and deep hands-on experience with Salesforce Platform declarative capabilities.
- Experience with Salesforce Revenue Cloud (CPQ, EPC) or Communications Cloud.
- Knowledge of design thinking processes and tools.
- Experience as Certified Product Owner (CSPO).
- Senior consulting role experience with matrixed teams at top-tier consultancy or global system integrator.
Travel & Mobility
- Available to travel regionally and occasionally internationally depending on customer needs.