Senior Regional Manager-Facilities Management

Role Overview

Senior Regional Manager–Facilities Management at Transguard Group, located at headquarters in DAFZA (Dubai Airport Freezone), Dubai.

Role Purpose

Oversee and optimize the operations and service delivery of all hard and soft services contracts. Ensure 100% client retention and organic growth of revenue and portfolio in existing contracts while maintaining strategic planning, budgeting, P&L delivery, resource management, team management, asset management, and mobilization and demobilizations.

Key Responsibilities

Financial Management

• Maintain contract profitability against sold margins.
• Ensure profitability of contracts is met as per budget and targets.
• Drive improvement in financial performance by reviewing all expenses on materials, consumables, specialist subcontractors, accommodation, transportation, vehicles, and miscellaneous costs.
• Optimize and cross-utilize resources to improve contract profitability.
• Review and monitor budgets of overheads and cost of sales.
• Implement continuous improvements on process and hard savings through Lean Six Sigma practices.
• Develop strategic planning on resource management to effectively mobilize new contract wins.
• Deliver and manage organic growth of account lead revenue.
• Manage ad hoc targets to ensure they are met.
• Deliver organic growth of existing accounts in terms of revenue and services.

Customer & Stakeholder Management

• Liaise with relevant stakeholders within the group, including commercial, legal, procurement, finance, and HR as required.
• Conduct monthly and quarterly meetings with clients to discuss deliverables and drive improvement in performance for all contracts.
• Develop good working relationships with clients and hold regular client meetings to ensure the best FM services are delivered.
• Undertake periodic site visits to view staff performance and discuss and resolve issues raised by clients regarding service quality.
• Implement corrective actions in response to client concerns.
• Assist the bids and solutions team in bidding for new tenders and renewals of existing contracts.
• Review and support key tenders' solutions.
• Manage escalation of service quality and contractual issues raised by clients.

Operations & Process Management

• Monitor resource utilization to ensure the right number and talent are available for delivering service as agreed contractually.
• Develop and monitor SLA and KPIs aligned to service delivery, client expectations, supplier expectations, and service partners to achieve quality service delivery and profitability.
• Monitor and control execution of FM contracts.
• Review preventive and corrective maintenance programs.
• Supervise implementation of employees through reviewing reports on contractual service delivery.
• Oversee FM contract soft service methodologies and SOPs aligned with the approved solution and contractual obligations.
• Conduct regular review of CAFM implementation and utilization contract-wise.

Staff Management & Development

• Conduct staff performance reviews and succession planning.

Innovation & Sustainability

• Develop and submit case studies to solutions team on implemented projects and contracts.
• Review submission and implementation of yearly roadmap to clients on value-added services.
• Implement sustainable FM practices and services in line with SDGs and client visions.
• Identify and implement technological upgrades in cleaning.
• Improve cleaning effectiveness by developing new cleaning methods and using different green products.
• Research market trends for new machinery, automation, and cleaning service delivery.

Qualifications & Experience

• Bachelor's Degree.
• Master's Degree in Facilities Management is preferred.
• Minimum 15 years of experience in the management and service delivery of structured Total Facilities Management contracts, including hard and soft services.
• At least 8 years of experience in a managerial role overseeing multiple contracts within a soft services portfolio.
• Proven experience managing a diverse range of facilities, including residential and commercial properties, warehouses, retail facilities, banking institutions, royal palaces, data centers, shopping malls, universities, schools, master communities, and similar environments.
• Technical knowledge of FM standards and processes related to hard and soft services contracts.
• Strong understanding of commercial management and contractual P&L responsibilities.
• In-depth knowledge of health and safety regulations and industry best practices within cleaning operations.

Skills & Competencies

• Strong proficiency in MS Word, Excel, and PowerPoint.
• Excellent report-writing skills.
• Strong analytical, communication, and interpersonal skills.
• Familiarity with Power BI dashboards and reporting tools.
• Strong organizational capabilities and strategic planning skills.
• Valid driving license is mandatory.