Senior Program Manager - Salesforce

Role Overview

Senior Program Manager – Salesforce at Horizontal Digital, EMEA region. This role leads complex Salesforce transformation programs across multiple clients and projects, reporting to the Salesforce Practice Leader - EMEA.

Company Overview

Horizontal Digital is a digital consultancy that combines strategy, data, design, and technology to deliver meaningful outcomes helping global enterprises unlock the full value of their digital platforms. The organization is driven by five core values: Lock Arms (strong cross-discipline collaboration), Show Hustle (proactive ownership and urgency), Embrace Change (continuous adaptation to evolving technologies), Elevate Empathy (deep understanding of client challenges), and Never Settle (continuous pursuit of better ideas and outcomes).

Role Purpose

To lead and oversee multiple Salesforce transformation programs across the EMEA region, ensuring they deliver measurable business value, predictable delivery outcomes, and strong commercial performance while mentoring Project Managers and strengthening Horizontal's consulting-led delivery model.

Key Responsibilities

Program & Delivery Leadership

• Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
• Lead issue resolution and escalation management for complex or high-visibility programs.

Commercial & Financial Accountability

• Own program financial performance including revenue realization, margin protection, and cost management.
• Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
• Ensure disciplined change control and scope management across all engagements.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.

Client Partnership & Strategic Engagement

• Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
• Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
• Support sales and pre-sales activities including proposal development, delivery planning, and estimation.

Team Leadership & Capability Development

• Lead, mentor, and develop Salesforce Project Managers and delivery teams.
• Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
• Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.

Delivery Excellence

• Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
• Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
• Continuously improve delivery processes, resource models, and delivery predictability across the practice.

Qualifications & Experience

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment managing enterprise digital transformation programs.
• Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Experience working directly with senior client stakeholders and executive sponsors.
• Prior experience supporting RFPs, estimations, and delivery planning for new opportunities.
• Relevant certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM, SAFe) are desirable but not essential.

Skills & Competencies

• Strong understanding of Agile delivery models and enterprise program governance.
• Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.
• Strategic delivery leadership with understanding of consulting, technology, and business transformation integration.
• Ability to operate at both executive stakeholder level and program governance level.
• Commercial awareness and capability to make program decisions that protect margin while maintaining client trust.
• Strong communication and influence skills; ability to navigate ambiguity and drive alignment across teams.

Additional Information

• 22 working days holiday
• Comprehensive medical insurance plan for employee, spouse, and children
• Visa provided for employee, spouse, and children
• Flexible office times and working from home twice per week
• Remote working from a place of choice for 2 weeks a year
• Free snacks and drinks in the office