Senior Patient Safety & Quality Officer

Role Overview

Senior Patient Safety & Quality Officer at NMC Royal Hospital. This position supports the Patient Safety & Quality team in the day-to-day management and execution of safety and quality initiatives within the organization.

Role Purpose

The Senior Patient Safety & Quality Officer monitors and evaluates patient safety events, conducts data analysis, and assists in the implementation of quality improvement projects. Working closely with the PSQ Manager/Assistant Manager and healthcare teams, this role identifies areas for improvement, tracks progress, and ensures adherence to safety protocols and regulatory requirements. By providing operational support and ensuring the effective execution of safety programs, the role promotes a culture of safety, enhances the quality of care, and ensures positive patient outcomes.

Key Responsibilities

Patient Safety & Quality Operations

• Perform highly responsible office functions and assist in arranging and coordinating department activities.
• Establish and maintain records, filing systems, and logs.
• Reserve meeting sites, contact and confirm appointments and meetings, attend meetings and take minutes in the absence of Patient Safety & Quality Executives.
• Participate effectively in implementing and following up on PSQ improvement activities.
• Communicate appropriate information from studies and data sources to the Heads of Department.

Data Analysis & Reporting

• Conduct data analysis using advanced Excel tools or statistical software.
• Support data collection throughout the hospital/cluster by assisting with data collection issues such as creating forms to collect data, identifying which data to collect, how to validate data, and creating reports.
• Ensure data reported is validated and analyzed for implementing improvements and evaluating if the improvements were sustained.
• Help and assist in relevant regulatory body KPIs including but not limited to JAWDA KPIs, DHA KPIs, audits, accreditations, certifications and preparing reports.

Accreditation & Compliance

• Assist the Head of Department in maintaining all necessary records pertinent to the JCI process or any other relevant accreditation and regulatory requirement process.
• Assist in facilitating relevant accreditation meetings.
• Assist the Head of Department in maintaining records of policies, procedures, guidelines, forms and other documents and ensure the circulation of current documents and the de-circulation of expired documents.

Occupational Safety & Health Management

• Be familiar with emergency and evacuation procedures.
• Attend applicable Occupational Safety & Health and Infection Control training programs, mock drills and awareness programs.
• Develop, monitor and support implementation of the hospital/cluster Occupational Safety & Health Management System in line with DHA/MOH/MOHAP/DOH Health Sector Occupational Safety & Health Management System policies and standards and entity requirements.
• Notify and optimize the reporting of Occupational Safety & Health Hazards, other incidents, near misses and issues and assist with the preparation of risk assessments.
• Coordinate risk management program of the facility in coordination with all stakeholders.
• Support development of objectives and monitor achievement of objectives and compliance with DHA/MOH/MOHAP/DOH Health Sector Occupational Safety & Health Management System requirements across all departments.
• Report and provide guidance to the entity Occupational Safety & Health Committee, the Prevention and Control of Infection Committee and the Continuous Quality Improvement Patient Safety Committee in developing programs and policies for implementing and monitoring applicable Occupational Safety & Health Management System and Infection Control and Patient Safety standards.
• Conduct or participate in incident and outbreak investigations as applicable.

General Administration

• Operate a computer, duplicating machine, fax machine, calculator, and other peripheral office equipment in the course of assigned functions.
• Utilize a variety of word-processing, graphic/presentation, and database software applications programs.
• Type, edit, and distribute a variety of correspondence, forms, and policies and procedures.
• Perform miscellaneous related duties as requested by the Head of Department.

Qualifications & Experience

• Graduate of a Secretarial Course or its equivalent.
• Six months or more experience in a healthcare setting.

Skills & Competencies

• Excellent command of oral and written English.
• Arabic language is desirable but not essential.
• Strong data analysis and reporting skills with proficiency in advanced Excel tools or statistical software.
• Responsibility for own continued professional growth beyond minimum preparation.