Senior Patient Admin Executive

Role Overview

Senior Patient Admin Executive at NMC Healthcare, responsible for providing patient administration and reception services, including patient greeting, registration, insurance verification, billing, and team leadership duties.

Role Purpose

To deliver comprehensive front-desk and administrative patient services, ensuring smooth patient flow, accurate registration, proper insurance verification, and timely resolution of billing and insurance inquiries while acting as a team lead.

Key Responsibilities

Patient Reception and Flow

• Greet patients and clients upon arrival at the medical facility.
• Secure the nature of visits and direct patients to the appropriate individual or department.
• Provide routine information about the hospital when necessary.

Patient Registration and Records

• Register new patients and follow-up patients.
• Update existing patient files by collecting and confirming patient details.
• Confirm and complete registration of new patients.

Communication and Inquiry Management

• Handle phone inquiries from patients and other callers.
• Screen calls to ascertain the nature and urgency of inquiry.
• Refer callers as appropriate and schedule appointments.
• Answer calls and check emails on a regular basis.
• Respond to patient inquiries regarding treatment, benefits, and billings.

Insurance and Billing

• Ensure payor eligibility verification.
• Provide information about medical insurance coverage to patients.
• Check insurance eligibility diligently before sending the patient to the doctor.
• Collect payment or co-payment after checking insurance eligibility.
• Enter payment information into the hospital information system.
• Provide claim forms to patients who wish to claim reimbursement.
• Coordinate the resolution of billing and insurance-related problems.

Team Leadership

• Act as a team lead.

Qualifications & Experience

• 2+ years of experience in a customer service role or relevant field.
• Healthcare experience in the UAE is an advantage.

Additional Information

• Full details are available on the employer's original posting.