Senior Operations Manager

Role Overview

Senior Operations Manager at Burjline Builders in Riyadh, responsible for overseeing day-to-day operations and performance of multiple CORE Coffee & Roastery outlets.

Role Purpose

Oversee branch performance, sales and profitability, P&L, cost control, inventory, service and coffee quality, SOP compliance, and people management across multiple locations. Lead Store Managers and operational teams while improving performance across all assigned outlets.

Key Responsibilities

Operations Management

• Oversee daily operations across multiple CORE Coffee & Roastery locations.
• Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
• Monitor store performance and implement corrective actions where required.
• Conduct regular branch visits, operational audits, and performance reviews.

Sales & Business Performance

• Drive sales, revenue, profitability, and overall business growth across assigned locations.
• Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
• Develop and execute action plans to improve underperforming branches.
• Support new store openings, expansions, and operational development initiatives.

People & Leadership

• Lead, coach, and develop Store Managers and operational teams.
• Ensure effective manpower planning, scheduling, productivity, and staff deployment.
• Identify training needs and coordinate with HR and Training teams to improve employee performance.
• Build a strong service-oriented culture and maintain high employee engagement.

Coffee & Product Quality

• Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.
• Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.
• Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.

Cost Control & Inventory

• Monitor food, beverage, packaging, labor, and operational costs.
• Control wastage, stock variances, inventory losses, and unnecessary operating expenses.
• Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.

Customer Experience

• Maintain high standards of customer service and hospitality.
• Monitor customer feedback, complaints, reviews, and service issues.
• Develop initiatives to improve customer satisfaction, retention, and brand experience.

Compliance & Standards

• Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.
• Conduct operational inspections and ensure corrective actions are completed within required timelines.
• Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.
• 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
• Previous experience managing multiple branches and outlets highly preferred.
• Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.
• Experience in specialty coffee or coffee-roastery operations is an advantage.

Skills & Competencies

• Strong leadership, communication, problem-solving, and analytical skills.
• Proficiency in Microsoft Office and F&B POS/ERP systems.
• Fluency in English; Arabic is an advantage.

Additional Information

• Willingness to travel between branches as required.
• Key performance indicators include sales and revenue growth, branch profitability and P&L performance, food and beverage cost percentage, labor cost percentage, customer satisfaction, store audit scores, employee turnover and retention, inventory variance and wastage, operational compliance, new store opening performance, and staff productivity and training completion.