Senior Operation Specialist

Role Overview

Senior Operation Specialist at SEVEN. The role manages daily operations of a dining hall, ensuring smooth service delivery, team coordination, and guest satisfaction across all departments.

Role Purpose

To oversee venue operations and lead operational teams, ensuring consistent service standards, operational efficiency, guest satisfaction, and compliance with health and safety regulations.

Key Responsibilities

Venue Operations Management

• Oversee daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors.
• Ensure operational standards, procedures, and service guidelines are consistently implemented across the venue.
• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout service periods.
• Ensure the venue maintains high standards of cleanliness, safety, and organization.

Team Leadership & Supervision

• Supervise and support Assistant Managers and operational Supervisors.
• Provide leadership and guidance to ensure teams operate effectively and meet service standards.
• Support recruitment, onboarding, and training of operational staff when required.
• Monitor staff performance and provide feedback to Assistant Managers and Supervisors.
• Conduct regular operational meetings to ensure alignment across teams.

Operational Coordination

• Work closely with the Reception Manager to ensure smooth coordination between reception and floor operations.
• Support reception operations when required to maintain guest service continuity.
• Coordinate operational activities across departments to maintain efficient service flow.
• Address operational challenges and implement solutions to ensure smooth daily operations.

Guest Experience & Service Quality

• Monitor guest experience across the venue and ensure service standards are consistently maintained.
• Support operational teams in resolving guest concerns or service issues professionally.
• Identify opportunities to improve operational efficiency and guest satisfaction.
• Ensure teams maintain a professional and service-oriented approach.

Operational Performance & Cost Awareness

• Support the Operations Manager in monitoring operational efficiency and cost control.
• Ensure staffing levels and operational resources are utilized effectively.
• Assist in maintaining operational performance in line with business targets.

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
• Support the implementation of safety policies and ensure operational teams follow safety procedures.
• Monitor the venue environment to ensure a safe and well-maintained facility for guests and employees.

Qualifications & Experience

• Minimum 6–8 years of experience in hospitality or food and beverage operations.
• At least 3 years of experience in a supervisory or managerial role.
• Experience in high-volume restaurants, hospitality venues, or food halls is preferred.