Senior Officer-Billing Assurance

Role Overview

Senior Officer - Billing Assurance at Transguard Group, based at Headquarters, DAFZA, Dubai Airport Freezone.

Role Purpose

The Senior Officer - Billing Assurance will join the Payroll, Billing Operations and Assurance team to deliver streamlined and efficient processes across a wide range of services. The role focuses on preventing revenue leakage and implementing data quality and process improvement techniques to boost profitability, revenues, and cash flows through proper collection of revenue for all delivered services.

Key Responsibilities

Financial Performance

• Contribute to CI Log in either hard or soft savings and process improvement.
• Limit unbilled revenue above 30 days and credit note percentage for centralised Business Groups.

Customer Quality Assurance

• Establish and enforce quality control measures in centralised credit note calculations.
• Record and maintain invoice trackers with all relevant information on established templates.

Process Operations

• Analyse and investigate all billing inputs and outputs to identify commercial and error-driven revenue leakage through the revenue assurance framework.
• Analyse and prepare billing inputs and sense check automated outputs and manual calculations.
• Maintain updated and accurate master rate cards managed on either Oracle or MS Excel for billing calculations in line with all available commercial documents.
• Handle record keeping and reporting.
• Address Client or Business Unit queries.
• Perform large data set analysis.
• Manage ad-hoc invoice management.
• Execute billing operations.
• Manage credit note management.
• Conduct data reconciliations and assurance.
• Manage approval management for Centralised Billing Business Units only.

Process Improvement

• Drive area-specific process improvement and automation to reduce manual work.

Qualifications & Experience

• General knowledge in MS Office with advanced knowledge in Excel.
• Strong background in revenue assurance processes and methodologies.
• Ability to generate and analyze billing reports from large and diverse data sets.
• Background in billing calculations across several industries including aviation, security, cash, white-collar and blue-collar manpower supply.
• Knowledge of billing audits and reconciliation processes.
• Proficiency in billing software Oracle ERP.
• Background in identifying revenue risks and opportunities.
• Ability to track and correct revenue leaking contracts.
• Competent English speaking and writing level.