Senior Membership Sales and Retention Manager_Membership Sales_Sharjah Sahara Center_HOSP - Sahara Centre - Sharjah, UAE_Fitness First

Role Overview

Senior Membership Sales and Retention Manager position at Fitness First, located at Sharjah Sahara Center in Sharjah, UAE. This role is part of the Membership Sales team within Fitness First, which is owned and operated by Landmark Group.

Company Overview

Landmark Group is a global retail and hospitality group founded in 1973, headquartered in the UAE. The group operates over 2,200 retail stores, leisure, and hospitality outlets across the GCC, Middle East, India, Southeast Asia, and Africa. Landmark Group is one of the GCC's largest omnichannel retailers and India's top home and fashion retailer. The group owns and operates 25 plus value-led, own-built brands including Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, and Funcity.

Fitness First is one of the world's leading health and fitness companies owned and operated by Landmark Group. Fitness First operates over 70,000 members across more than 50 clubs in over 40 locations spanning the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait. The brand originated in the UK with over 20 years of global experience. Fitness First is open 7 days a week and offers unlimited complimentary classes plus added value through the Good Vibes program.

Role Purpose

The Senior Membership Sales and Retention Manager drives membership growth and retention at the Sharjah Sahara Center location by developing sales strategies, managing member relationships, and ensuring exceptional customer experience aligned with Fitness First's purpose of inspiring people to go further in life.

Key Responsibilities

Sales & Membership Growth

• Lead membership sales initiatives to achieve revenue targets and member acquisition goals.
• Develop and execute sales strategies that convert prospects into active members.
• Manage the sales pipeline and forecast membership revenue.

Member Retention & Engagement

• Own member retention strategies and programs to maximize lifetime value.
• Monitor member satisfaction and engagement metrics.
• Develop retention initiatives that reduce churn and encourage member loyalty.
• Facilitate member communications and engagement through the Good Vibes program and other value-added offerings.

Team Leadership & Development

• Lead and motivate the sales team to deliver exceptional results.
• Provide coaching and training to ensure team members meet performance standards.
• Establish accountability for sales and retention KPIs.

Stakeholder Management & Reporting

• Report on membership sales, retention, and key performance metrics to leadership.
• Partner with operations, marketing, and member services teams to align on member experience goals.
• Communicate member feedback and insights to inform business improvements.

Qualifications & Experience

• Proven track record in membership sales and retention management.
• Experience in the fitness, hospitality, leisure, or related customer-focused industry.
• Demonstrated success in achieving and exceeding sales targets.
• Experience managing and developing sales teams.

Skills & Competencies

• Strong sales acumen and consultative selling approach.
• Customer relationship management and member retention expertise.
• Data analysis and KPI monitoring capability.
• Leadership and team management skills.
• Communication and interpersonal skills.
• Problem-solving and strategic thinking.

Additional Information

• Full details are available on the employer's original posting.