Senior Manager - Technical Product Management

Role Overview

Senior Manager - Technical Product Management at Qiddiya Investment Company. This role takes end-to-end product ownership of critical digital capabilities across Qiddiya's ecosystem.

Role Purpose

The Senior Manager - Technical Product Management will own product strategy, roadmap, and delivery for an assigned digital domain, partnering closely with a Lead Software Engineer to form the core product and engineering leadership. The role ensures business objectives, customer needs, technical quality, and operational requirements are balanced throughout the product lifecycle, while maintaining Qiddiya's ownership of roadmap decisions, requirements, and domain knowledge.

Key Responsibilities

Product Ownership & Strategy

• Own the product roadmap and priorities for the assigned digital domain.
• Translate business objectives and customer needs into clear product capabilities, requirements, and measurable outcomes.
• Define product strategies, roadmaps, business requirements, user journeys, acceptance criteria, and measurable outcomes.
• Ensure product capabilities are designed for reuse across Qiddiya's assets, brands, channels, and customer journeys.
• Maintain clear communication on roadmap progress, risks, dependencies, decisions, and expected outcomes.

Discovery & Requirements

• Lead discovery activities, including stakeholder workshops, customer research, journey analysis, process mapping, and solution validation.
• Define clear business requirements, user journeys, acceptance criteria, success measures, and non-functional expectations.
• Maintain and prioritise the product backlog based on customer value, business impact, risk, dependencies, and technical considerations.

Stakeholder & Cross-Functional Leadership

• Partner closely with the Lead Software Engineer to align product priorities with architecture, technical feasibility, platform health, and engineering capacity.
• Work closely with Experience Design, Engineering, Architecture, Data, Operations, Cybersecurity, Commercial, and other business teams.
• Coordinate dependencies and integration requirements across internal platforms, external partners, and related product domains.
• Manage multiple stakeholders, competing priorities, cross-domain dependencies, and complex delivery environments.
• Influence teams and stakeholders without relying on direct line-management authority.

Vendor & Delivery Oversight

• Provide product direction and oversight to vendor delivery teams, ensuring delivery remains aligned with Qiddiya's priorities and standards.
• Oversee vendors, system integrators, or outsourced product and delivery teams.
• Ensure that product decisions, requirements, documentation, and platform knowledge are retained within Qiddiya.

Measurement & Continuous Improvement

• Define product KPIs and use data, customer insights, operational feedback, and platform performance to guide prioritisation.
• Monitor adoption, conversion, customer experience, operational performance, and business outcomes after release.
• Use product, customer, operational, and commercial data to guide decisions.

Operational Excellence & Risk Management

• Balance the delivery of new capabilities with technical debt, resilience, compliance, operational improvement, and platform sustainability.
• Support incident management by assessing customer and business impact, coordinating stakeholder communication, and prioritising remediation.

Qualifications & Experience

• 7+ years of product management experience within complex digital, technology, or customer-facing environments.
• Proven experience owning digital products from discovery through delivery, launch, operation, and continuous improvement.
• Experience managing products within areas such as commerce, checkout, loyalty, customer accounts, mobile experiences, ticketing, payments, or digital platforms.
• Strong technical understanding of APIs, integrations, digital platforms, data flows, cloud services, and modern software-delivery practices.
• Proven ability to work closely with engineering teams and make informed product and technical trade-offs.
• Experience overseeing vendors, system integrators, or outsourced product and delivery teams.
• Strong analytical skills and experience using product, customer, operational, and commercial data to guide decisions.

Skills & Competencies

• Strong communication, facilitation, negotiation, and decision-making skills.
• Ability to influence teams and stakeholders without relying on direct line-management authority.
• Ability to manage multiple stakeholders, competing priorities, cross-domain dependencies, and complex delivery environments.