Senior Manager - Supply Chain & Workforce Competency - Entertainment Operations

Role Overview

Senior Manager - Supply Chain & Workforce Competency - Entertainment Operations at SEVEN, based at a corporate level with portfolio-wide scope.

Role Purpose

Establish, govern, and maintain corporate-level frameworks for technical supply chain management, workforce competency standards, and technical document control across the entertainment operations portfolio. Set minimum requirements, monitor implementation, report systemic risks, and drive corrective actions to ensure availability, maintainability, and cost effectiveness.

Key Responsibilities

Supply Chain Governance

• Develop and maintain the technical supply chain framework for attraction maintenance, covering critical spares, consumables, special tools, test equipment, inventory criticality, obsolescence and lifecycle support.
• Define minimum requirements of assets listed under the Master Asset List system.
• Define spare parts and consumables classification, specifications, master data, traceability, storage and preservation.
• Establish stock-control principles and EAM/ERP/CMMS linkage requirements.
• Establish standard templates and controls for technical requisitions, OEM/vendor information, long-lead visibility, warranty support and supplier-performance reporting.
• Support portfolio vendor strategies in coordination with corporate stakeholders including Finance, Payroll, Procurement, Logistics, and IT.
• Manage Central Warehouse receiving operations, including physical and documentary verification of incoming items, quantity and condition checks, and discrepancy recording and escalation.
• Process system receipt and Goods Receipt Note (GRN) operations.
• Ensure appropriate storage, preservation, traceability and stock visibility.

Competency Management

• Establish and maintain the corporate framework for role-, asset- and task-based competency requirements, training pathways, assessment evidence, authorisation levels and renewal criteria.
• Own the corporate competency framework, tracker methodology and consolidated portfolio competency view.
• Maintain a clear distinction between training attendance and assessed competence.
• Define minimum templates and records for training, assessment, refresher activities, mentoring and OEM knowledge transfer in coordination with Learning & Development and approved providers.
• Monitor framework implementation and competency-data quality using governance reviews, performance trends, incidents, internal or external audit findings, OEM recommendations and other stakeholder inputs.
• Identify gaps, expiries and capability risks through data monitoring.
• Define and initiate actions such as new or revised training materials, toolbox talks, refresher or remedial training, and competency reassessment or updated requirements.
• Track implementation and effectiveness of competency actions through the responsible Complex Technical Managers.

Document Control & Asset Information

• Develop and maintain the corporate technical document-control framework, covering ownership, review, approval, revision, access, distribution, retention, supersession and handover.
• Define standard technical-file requirements, registers, naming conventions, attributes, metadata, taxonomies and EDMS or shared-drive structures for attraction technical information and records.
• Define asset-information requirements in coordination with Asset Management and EAM/CMMS/IT system owners, including classification, master data, tagging and links between assets, maintenance plans, documents, spare parts, tools and competency requirements within EAM/CMMS/ERP systems.
• Review complex-level implementation, completeness, currentness and accessibility through periodic functional governance assessments.
• Report gaps and follow up closure of document control issues.

Framework & Governance

• Establish, maintain and periodically review corporate frameworks, policies and minimum controls for the assigned disciplines.
• Define clear governance boundaries: set the framework, monitor implementation and report systemic issues.
• Review complex implementation and portfolio data through periodic functional governance assessments.
• Report systemic risks affecting availability, maintainability or cost.
• Initiate corrective actions based on own audits, department observations, and internal, external, or authority audit findings.

Qualifications & Experience

• Bachelor's degree in supply chain, logistics, business administration, operations, asset management, engineering or another relevant discipline.
• A postgraduate qualification in management, operations, logistics or a related discipline is desirable.
• Professional qualification in supply chain, logistics or transport is desirable.

Skills & Competencies

• ERP/EAM/CMMS systems expertise.
• Document management systems knowledge.
• Technical training and competency certification.
• Governance framework design and implementation.
• Supplier performance management.
• Warehouse operations management.
• Data quality and audit analysis.