Senior Manager - Operational Readiness

Role Overview

Senior Manager - Operational Readiness at Qiddiya Investment Company. This role is central to ensuring the seamless launch and ongoing operation of world-class facilities for innovative entertainment and cultural projects.

Company Overview

Qiddiya Investment Company develops entertainment and cultural projects.

Role Purpose

Lead and coordinate all aspects of operational preparedness, focusing on strategic planning, risk mitigation, and cross-functional collaboration to deliver exceptional guest experiences.

Key Responsibilities

Strategic Planning & Development

• Develop, implement, and continuously improve comprehensive operational readiness plans aligned with Qiddiya's strategic objectives.
• Drive continuous improvement by leveraging best practices and industry standards in operational readiness.

Risk & Readiness Assessment

• Lead readiness assessments to identify risks, gaps, and opportunities.
• Develop mitigation strategies to ensure successful project launches and sustained operations.

Cross-Functional Collaboration

• Collaborate closely with project teams, operations, engineering, and stakeholder groups to integrate operational readiness considerations into project execution phases.

Training & Development

• Oversee training and development initiatives aimed at preparing staff and operational teams to meet defined performance standards.

Performance Monitoring & Reporting

• Establish and monitor key performance indicators (KPIs) related to operational readiness and performance.
• Report findings and recommendations to senior leadership.

Guest Experience

• Champion a guest-focused approach throughout all operational readiness efforts to enhance the overall visitor experience.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field; Master's degree preferred.
• Minimum of 7 years' experience in operational management or readiness.
• At least 3 years in a senior leadership role, preferably within the entertainment or large-scale infrastructure sectors.